Arturo Pelaez
Northridge
Summary
Sales and Service Associate dedicated to enhancing member satisfaction through effective communication and quality assurance. Proficient in managing memberships and fostering strong client relationships while maintaining a clean and organized environment. Experienced with CRM software, ensuring efficient processing and attentive customer support.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Sales and Service Associate
24 Hour Fitness
12.2024 - 07.2026
- Assisted members with inquiries, delivering customer service that improved satisfaction and retention.
- Maintained cleanliness and organization of fitness equipment and facilities for optimal member experience.
- Educated members on gym policies, procedures, and membership options to facilitate informed decisions.
- Processed membership sign-ups and renewals efficiently, ensuring accurate data entry in systems.
- Resolved member concerns promptly, enhancing service quality and overall user experience.
- Built strong client relationships through consistent communication and dedicated service delivery.
Education
Associate of Applied Science - Nursing
Los Angeles Pierce College
Woodland Hills, CA06-2027
Associate of Applied Science - General Studies-STEM
Los Angeles Pierce College
Woodland Hills, CA05-2026
High School Diploma -
Lake Balboa College Prep
Lake Balboa, CA06-2024
Skills
- Sales expertise
- Customer support
- Complaint handling
- Conflict resolution
- Quality assurance
- Point-of-sale systems
- Data entry
- Data management
- CRM software
- Effective communication
- Strong work ethic
Certification
- CPR AED Certified, American Heart Association - May 2025-2027
Languages
Spanish
Timeline
Sales and Service Associate
24 Hour Fitness
12.2024 - 07.2026
Associate of Applied Science - Nursing
Los Angeles Pierce College
Associate of Applied Science - General Studies-STEM
Los Angeles Pierce College
High School Diploma -
Lake Balboa College Prep