Arturo Miranda Garcia
Vancouver,BC
Summary
Accomplished Network Engineer with a proven track record at Merkafon International LTD, enhancing network efficiency and security. Spearheaded major telecommunications projects, demonstrating expertise in network configuration and strong troubleshooting skills. Renowned for effective communication, led a team of 7 to optimize connectivity across multiple countries. Achieved significant infrastructure improvements, directly supporting business growth.
Bilingual Network Engineer offering 10-year background in network planning and implementation. Confident and knowledgeable of network systems and telecommunication devices. Creates support and training documentation that supports employee knowledge base.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network Specialist position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Network Engineer
Merkafon International LTD, Teleperformance Group.
08.2013 - 11.2016
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Developed comprehensive documentation for network design, configuration standards, and operational procedures.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Supported data center power and cooling infrastructure and consistently applied critical facility operational best practices.
IT Network and Telecom Manager
ICISA De CV , Teleperformance Group.
01.2012 - 07.2013
- Spearheaded the design and installation of new telecommunications systems, improving overall functionality and efficiency.
- Lead and directed team of 7 technical professionals.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
- Managed and integrated telecommunications services and systems across branches in US, Mexico, El Salvador, Dominican Republic, and Costa Rica.
- Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
IT Network and Telecom Analyst
ICISA De CV , Teleperformance Group.
08.2005 - 05.2010
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Collaborated with cross-functional teams to design and implement effective telecom strategies.
- Installed and maintained systems and analyzed users' needs.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Improved network efficiency by analyzing and optimizing telecom infrastructure.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Telecom Technician
ARGACOM De Mexico.
09.2004 - 07.2005
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice and data.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
Computer Technician
Informatica Empresarial Integrada S.A. De C.V.
01.2004 - 08.2004
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Updated and replaced outdated drivers and software for computers and office machines.
Education
Diploma - Computer Science
Langara College
Vancouver, BC, Canada05-2020
Bachelor of Science - Electronics And Communications
Universidad Autonoma De Nuevo Leon
San Nicolás De Los Garza, N.L., Mexico07-2004
Skills
- Network configuration
- LAN switching technologies
- Network security systems
- Network device monitoring
- Networking and routing protocol expertise
- Strong troubleshooting skills
- Routing Protocols Expertise
- Firewall Configuration
- Data Center Support
- Documentation Writing
- Effective Communication
- Linux scripting and monitoring tools
- HTML, PHP, MySQL knowledge
- Java Script, and JQUERY
Languages
English
Full Professional
French
Elementary
Spanish
Native or Bilingual
Timeline
Network Engineer
Merkafon International LTD, Teleperformance Group.
08.2013 - 11.2016
IT Network and Telecom Manager
ICISA De CV , Teleperformance Group.
01.2012 - 07.2013
IT Network and Telecom Analyst
ICISA De CV , Teleperformance Group.
08.2005 - 05.2010
Telecom Technician
ARGACOM De Mexico.
09.2004 - 07.2005
Computer Technician
Informatica Empresarial Integrada S.A. De C.V.
01.2004 - 08.2004
Diploma - Computer Science
Langara College
Bachelor of Science - Electronics And Communications
Universidad Autonoma De Nuevo Leon
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