Arturo Aguilar
Coachella
Summary
Hardworking Field Service Technician bringing 15+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. I am also bilingual in English/Spanish.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Tech 2
IGT
04.2025 - Current
- Review technical documentation to complete equipment maintenance and repair.
- Complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Follow safety procedures to avoid injuries in field.
- Manage on-site and off-site installation, repair, maintenance, and test tasks.
- Install new equipment and explained operation and routine maintenance protocols to customers.
- Maintain company field response vehicle stocked with repair and replacement parts.
- Provide technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Review aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Operate hand tools and power equipment according to company safety procedures.
- Interpret equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Respond quickly to emergency maintenance requests for timely on-call support.
- Establish positive customer relationships by providing punctual, cost-effective solutions.
- Test systems, noting issues and completing preventive maintenance.
- Tend to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnose and repair problems with electrical and mechanical systems.
- Demonstrate to customers proper methods for operating equipment after it had been installed.
- Maintain strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Slot Tech Supervisor
Fantasy Springs Resort Casino
04.2018 - 04.2025
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Contributed to development, implementation, and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Managed efficient teams of up to 5 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
Slot Technician
Spotlight 29 Casino
11.2006 - 04.2018
- In charge of making sure all 2000 machines on gaming floor are up to casino standards and able to be used in California.
- Certified on WBA, MEI, and UBA bill accepters.
- Minor repair on CV radios.
- Know how to ram clear all makes and models.
- Troubleshoot all gaming software on casino floor to find malfunctions.
- Working knowledge of rules and regulation concerning gaming machines and percentages.
- Data entry and inventory. (Broken, repaired, incoming, and outgoing hardware.)
- Remove and install gaming devices from gaming floor during moves and conversions.
- Know how to troubleshoot printers all makes and models (Gen1, Gen2, Gen2 Universal, Gen3, Seiko, and Ithaca).
- Prepare and install all gaming hardware in machines.
- Repair minor electrical issues.
- Know how to repair machines on gaming floor in a quick and timely manner.
- Minor work with soldering boards and loose microchips.
- Learn how to operate new software as upgrade become available and show working knowledge of products to customers.
- Run and test slots machines make sure it’s working properly.
- Assist other team members in finding solution to work related problems.
- Inter-Department communication to resolve game issues.
- Customer service.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Conducted routine inspections to verify compliance with gaming control.
Education
High School Diploma -
Coachella Valley High School
Coachella, CA06-2004
Skills
- Excellent Customer service
- Accountability and work ethic
- Technical analysis
- Hand tools proficiency
- Multiple priorities management
- Heavy lifting
- Tool management
- Emergency response
- Ability to work under pressure with regards to customers or under direct supervision
- Able to work hazardous work areas with smoke or extreme temperatures
Certification
- Licensed [Job Title] - [Timeframe]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Tech 2
IGT
04.2025 - Current
Slot Tech Supervisor
Fantasy Springs Resort Casino
04.2018 - 04.2025
Slot Technician
Spotlight 29 Casino
11.2006 - 04.2018
High School Diploma -
Coachella Valley High School