Artur Asanaliev
Toronto,ON
Summary
Proven Customer Service Representative at Nike, adept in resolving high-stress situations and enhancing customer loyalty through empathetic service. Skilled in money handling and teamwork, my approach significantly improved client satisfaction. Excelling in multi-tasking and problem-solving, I consistently prioritize customer needs and team collaboration.
Overview
1
1
year of professional experience
Work History
Sales Associate
IKEA
12.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Nike
04.2020 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
3 YEAR Advanced Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, ON04.2024
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Money Handling
Client Service
Customer Needs Assessment
Multi-tasking strength
Stocking and Receiving
Cash Register Operation
Languages
English
Full Professional
Russian
Native or Bilingual
Turkish
Professional Working
Kyrgyz
Native or Bilingual
Kazakh
Full Professional
Uzbek
Limited Working
Accomplishments
President of School (2020-2021)
Oversaw Student Government: Led and managed the student government, ensuring effective collaboration among members to address student needs and concerns.
Organized Events: Orchestrated successful school-wide events, enhancing student engagement and fostering a sense of community, including all holiday events.
Promoted a Positive School Environment: Advocated for inclusivity and positivity, resulting in a more welcoming and harmonious school atmosphere.
Soccer Team Captain (2018-2020)
Leadership and Team Coordination: Successfully captained the soccer team, demonstrating strong leadership and teamwork skills. Motivated team members to perform at their best, leading by example and fostering a spirit of unity and collaboration.
Notable Accomplishments and Awards: Led the team to victory in the championship among all schools in my city, demonstrating exceptional leadership under pressure. Received the best captain award in 2019, recognizing my outstanding contributions as team captain.
Timeline
Sales Associate
IKEA
12.2020 - 03.2021
Customer Service Representative
Nike
04.2020 - 09.2020
3 YEAR Advanced Diploma - Business Management
Seneca College of Applied Arts And Technology
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