Arti Kumari
Surrey,BC
Summary
An experienced banker with over five years of invaluable experience in ICICI Bank Ltd, India, where I consistently delivered exceptional results by reducing costs and increasing profits. Pursuing MBA at University Canada West with a strong foundation in business development and customer service within the Banking & Financial Industry. Currently employed as a part-time cashier at Walmart, showcasing my commitment to excellence and attention to customer service. With my expertise, I am confident in my ability to contribute to your organization's goals and enhance its customer-focused initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate - Cashier
Walmart Inc.
08.2022 - Current
- Providing exceptional customer service by welcoming customers, addressing inquiries, and efficiently processing transactions with accuracy and courtesy.
- Accurately handling cash, operating and maintaining POS systems (debit, and credit card transactions), including counting change and maintaining cash register balance.
- Collaborating with colleagues and management to ensure efficient store operations, including assisting in other areas when needed.
- Following Walmart's policies and procedures to maintain compliance with all relevant regulations and guidelines.
Account Relationship Manager
ICICI Bank Limited
04.2017 - 07.2022
- I was responsible for acquiring new clients and executing member transactions meticulously in alignment with established standards to ensure the consistent delivery of superior service.
- Utilized strong interpersonal skills to identify clients' financial needs and recommend appropriate financial products, and services to individuals.
- Maintained long-term relationships with clients and provided loans, working capital solutions including both fund-based and non-fund-based limits, and offered trade products such as Bank Guarantees, Letters of Credit (LC), Foreign remittances, import/export services, factoring, LC Bill discounting, and Export Bill Negotiation.
- I was managing Resident and Non-Resident customers in addressing general banking operations, facilitating money transfers, KYC update, currency exchange, and offering various banking services like trading accounts, savings accounts, and fixed deposits.
- Responsible to advise clients on investment portfolios by offering products like Mutual Funds, Stocks. Also provided Life Insurance and General insurance solutions, including Health, Motor, and Property insurance.
- Responsible to manage corporate clients, including Multi-National Companies, Wholesale Banking Groups, Large Corporate Clients, and Small and Medium Businesses, and developing business by maintaining existing and new clients while adhering to bank service standards, policies, procedures, and controls.
Education
MBA - Finance
University Canada West
Vancouver, BC09.2023
Post Graduate Diploma - Banking & Finance
ICICI Manipal Academy
Bangalore, India07.2017
Master of Computer Application - Computer Applications Development
Nalanda Open University
Bihar, India03.2016
Bachelor of Computer Application - Computer Applications Development
Mirza Ghalib College
Bihar, India03.2013
Skills
- Customer Service Management
- Problem Solving
- Tech-savvy
- Interpersonal Skills
- Operations and Sales Management
- Leadership/ Communication Skills
- Business Development - Sales & Cross-sell
- Financial Planning
- Networking
- Confidentiality and Ethics
- Adaptability
Certification
- Certified Digital Marketing Associate DMI - 2022
- Data Science 101 from IBM - 2022
Timeline
Customer Service Associate - Cashier
Walmart Inc.
08.2022 - Current
Account Relationship Manager
ICICI Bank Limited
04.2017 - 07.2022
MBA - Finance
University Canada West
Post Graduate Diploma - Banking & Finance
ICICI Manipal Academy
Master of Computer Application - Computer Applications Development
Nalanda Open University
Bachelor of Computer Application - Computer Applications Development
Mirza Ghalib College