Arthur Allan Oen

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Maintained impeccably clean, attractive and well-stocked bar area.

Executed opening procedures to prepare restaurant for daily operations.

Collaborated with team members to deliver exceptional guest service.

Addressed and managed customer issues to ensure satisfaction.

Facilitated guest requests for dietary restrictions and allergies.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Conducted routine maintenance on video lottery terminals.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Checked guests' identification before serving alcoholic beverages.
• Streamlined order-taking process to minimize wait times for diners.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Developed creative promotional events to boost business presence.
• Produced creative designs to support event campaigns.
• Oversaw cash balancing for staff and maintained video lottery terminal accuracy.

• Answered customer questions about sizing, accessories, and merchandise care.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.