Marquez McBride-Siverling
Calgary,Canada
Summary
Emotionally intelligent and intuitive professional, passionate about building strong, lasting relationships with clients. Skilled at understanding clients' needs through active listening and attention to detail, ensuring they feel heard, valued, and supported. Experience as a massage therapist has helped develop a keen sense of customer comfort, with the ability to read nonverbal cues and tailor personalized, positive experiences. A background in case management for at-risk youth and individuals with cognitive disabilities has strengthened problem-solving skills, and the ability to navigate complex challenges with empathy. Passionate about continuous improvement, and eager to leverage my skills in customer engagement and emotional intelligence to drive satisfaction, retention, and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteer Experience
Foothills Hospital & South Health Campus
Calgary, Canada
05.2024 - Current
- Provided free chair massages to healthcare workers and visitors, offering stress relief and relaxation
Registered Massage Therapist
Massage Heights
Calgary, Canada
10.2024 - 03.2025
- Performed comprehensive client assessments to create tailored treatment plans, addressing individual client concerns and enhancing therapeutic outcomes
- Optimized scheduling and managed client bookings, improving operational efficiency and increasing repeat visits and retention
- Maintained detailed client records, ensuring compliance with health regulations while tracking progress for continuous improvement
- Collaborated with the team to streamline service processes and drive higher client satisfaction and loyalty
- Developed meaningful client relationships, increasing client rebookings and long-term trust
English Language Teacher
Western International School
Phnom Penh
03.2022 - 02.2023
- Created and implemented engaging, student-centered lesson plans that catered to diverse learning styles, fostering a positive learning environment
- Monitored and tracked student progress, using data-driven insights to adapt instruction and enhance educational outcomes
- Fostered collaboration with parents and colleagues, aligning on goals and addressing student needs, ensuring continuous development
- Implemented effective classroom management strategies, creating an inclusive, structured, and respectful learning atmosphere
Youth Worker
Covenant House International
Toronto, Canada
02.2020 - 02.2023
- Awarded 'Rookie of the Year' in 2020 for contributions that improved client engagement
- Coordinated service delivery to ensure seamless access to essential support services and resources
- Managed intake and onboarding processes to ensure smooth transitions into appropriate programs
- Developed and implemented engagement programs to increase client participation and retention
- Facilitated stakeholder collaboration with government agencies, community groups and service providers
Team Lead/Supervisor
DAFRS
Toronto, Canada
10.2017 - 01.2020
- Developed and implemented individualized behavior plans, resulting in significant reductions in aggression and self injurious behaviors, improving client safety and wellbeing
- Built strong, trust-based relationships with clients, increasing verbal communication and social interactions, promoting client engagement
- Collaborated with caregivers, medical professionals, and behavioral analysts to create a cohesive, client-centered approach that ensured continuity of care
- Applied effective crisis intervention techniques that successfully de-escalated high-stress situations, maintaining a calm and structured environment
- Mentored and coached staff in behavior management and crisis techniques, resulting in a more consistent and impactful delivery of care
Education
RMT Diploma -
Professional Institute of Massage Therapy
Calgary08.2024
Social Service Work -
Seneca College
King City08.2017
Skills
- Customer Service & Client Relationship Management
- Conflict Resolution & Negotiation
- Crisis Management & De-escalation
- Team Leadership & Training
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Technical Troubleshooting & Communication
- Process Improvement & Streamlining Service Delivery
- CRM Software Proficiency (Salesforce, Talkdesk, etc)
Certification
- CPR/AED/First Aid, Canadian Red Cross, 2024 - 2027
- Teaching English as Second Language (TEFL), 2022
- Crisis Prevention & Intervention, wm+a, AlphaBee, 2021
- Project Management, In Progress, Coursera
- Additional certs: Trauma-Informed Care and Case Management
Timeline
Registered Massage Therapist
Massage Heights
10.2024 - 03.2025
Volunteer Experience
Foothills Hospital & South Health Campus
05.2024 - Current
English Language Teacher
Western International School
03.2022 - 02.2023
Youth Worker
Covenant House International
02.2020 - 02.2023
Team Lead/Supervisor
DAFRS
10.2017 - 01.2020
RMT Diploma -
Professional Institute of Massage Therapy
Social Service Work -
Seneca College
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