Marine Basmajian
North hills
Summary
Detail-oriented healthcare professional with 5+ years of experience in patient coordination, insurance verification, and prior authorizations. Proven ability to navigate complex payer requirements, resolve authorization issues, and ensure timely access to care. Skilled in communicating with patients, providers, and insurance companies to streamline processes and improve patient outcomes. Strong knowledge of EMR systems, HIPAA compliance, and healthcare operations, with a commitment to delivering efficient, compassionate, and high-quality service.
Overview
13
13
years of professional experience
Work History
Authorization Specialist
Genetic Health Advocates
Los Angeles, CA
04.2021 - 12.2025
- Verified insurance eligibility and benefits for patients across multiple payers (HMO, PPO, Medicare, Medicaid).
- Submitted, tracked, and followed up on prior authorizations for medical procedures, imaging, referrals, and specialty services.
- Communicated with insurance companies to obtain approvals, resolve denials, and clarify coverage requirements.
- Reviewed clinical documentation to ensure accuracy and compliance with payer guidelines.
- Coordinated with providers, care teams, and patients regarding authorization status and next steps.
- Maintained detailed and accurate records in EMR systems while ensuring HIPAA compliance.
- Identified authorization issues proactively to prevent delays in care or claim denials.
Patient Care Coordinator
Remedy Home Health
Los Angeles, CA
12.2019 - 03.2021
- Served as the primary point of contact for patients seeking assistance with healthcare navigation and care coordination.
- Responded to inbound patient calls and conducted proactive outreach through phone, email, and messaging platforms to support patient engagement.
- Assisted patients with appointment scheduling, referrals, and coordination between healthcare providers and care teams.
- Identified barriers to care such as transportation, financial limitations, or other Social Determinants of Health (SDOH) and connected patients with appropriate community resources.
- Provided clear guidance on appointment preparation, treatment plans, and healthcare services to improve patient understanding and participation in care.
- Facilitated communication between patients, providers, and internal teams to ensure timely access to services and continuity of care.
- Maintained accurate documentation of patient interactions, updates to demographic information, and care coordination activities in internal systems.
- Ensured strict compliance with HIPAA and applicable healthcare regulations when handling protected health information.
Hybrid Customer Service Rep/ Coordinator
Western Drug Medical
Los Angeles, CA
10.2016 - 12.2019
- Responded to patient and provider inquiries via phone, email, and fax in a professional and timely manner
- Entered and maintained accurate patient and insurance information in internal systems to support clinical teams and billing
- Assisted with scheduling, tracking, and following up on physician orders and service requests
- Communicated with external providers and clinics to clarify documentation and resolve outstanding issues
- Maintained confidential patient records in compliance with HIPAA and company policies
- Supported administrative workflows, including data entry, filing, and preparing documentation for audits or review
- Assisted with multi-tasking priorities in a fast-paced environment to ensure smooth operations and positive patient experiences
Pharmacy Clerk
Rite Aid Pharmacy
Los Angeles, CA
09.2014 - 08.2016
- Managed high-volume customer interactions in a fast-paced pharmacy environment
- Processed patient insurance information and updated medical profiles
- Organized and updated expired medications in compliance with safety standards
- Sanitized pharmacy equipment and work areas
- Assisted with prescription transactions and inventory support
Medical Receptionist
Edgemont Medical
Los Angeles, CA
01.2013 - 08.2014
- Scheduled and confirmed patient appointments
- Processed patient payments and verified insurance eligibility
- Registered patients and maintained accurate demographic and insurance records
- Answered phones and assisted patients, physicians, and medical staff
- Prepared examination rooms and supported clinical workflows
Education
Bachelor of Science - Health Administration
California State University – Northridge
Northridge, CA05-2020
Timeline
Authorization Specialist
Genetic Health Advocates
04.2021 - 12.2025
Patient Care Coordinator
Remedy Home Health
12.2019 - 03.2021
Hybrid Customer Service Rep/ Coordinator
Western Drug Medical
10.2016 - 12.2019
Pharmacy Clerk
Rite Aid Pharmacy
09.2014 - 08.2016
Medical Receptionist
Edgemont Medical
01.2013 - 08.2014
Bachelor of Science - Health Administration
California State University – Northridge