Arthur Santana
Vancouver,BC
Summary
Dedicated Brazilian server with extensive experience in fine dining, recognized for adaptability and eagerness to learn. Proven ability to deliver exceptional customer service while fostering a welcoming atmosphere. Aiming to leverage interpersonal skills and enhance professional growth within a dynamic team.
Overview
17
17
years of professional experience
Work History
Server
Zhang's Bistro
New Orleans, LA
03.2023 - 11.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Garnished dishes and beverages to serve visually appealing menu items.
Restaurant Team Member
Pontchartrain Hotel
New Orleans, LA
01.2023 - 01.2024
- Delivered food to tables in a timely manner.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized food orders and ensured accuracy of items served to customers.
Server
Country Club of Florida
Boyton Beach, FL
10.2019 - 05.2020
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered efficient service to club members through timely order management.
Restaurant Supervisor
La Rampa
Curitiba, Brazil
02.2016 - 12.2018
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Assistant Waiter
Royal Caribbean International
Fort Lauderdale, FL
11.2014 - 06.2016
- Responsible for assisting the main waiter during service. The duties included serving drinks, bread, water, and also cleaning tables.
- Set up tables in between patrons to reduce wait times.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Provided refills of beverages and cleared away used dishes.
Hospitality Area Host
Fifa World Cup 2014
Curitiba, Brazil
07.2014 - 08.2014
- Guided stadium guests in the hospitality section with necessary information.
Assistant Waiter
Costa Crociere
Civitavecchia, Italy
12.2011 - 07.2012
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Promptly responded to requests from waitstaff for assistance with tasks like carrying trays or busing tables.
Hospitality Area Host(Tapis Rouge)
Cirque du Soleil
Curitiba, Brazil
08.2007 - 09.2007
- Provided audience members with directions, seat information, and guidance for shows.
Education
Bachelor in Communication - Social Communication - Journalism
Pontificia Universidade Catolica
Curitiba, Brazil12-2010
Post Graduation Diploma - Hospitality Management
Vancouver Community College
Vancouver, BCSkills
- Table resetting
- Order delivery practices
- Hostess support
- Daily specials memorization
- POS operation
- Banquet coordination
- Table bussing
- Take-out service
Accomplishments
- Rhapsody of the Seas Restaurant Team Award - Highest Lobster Sale in January, 2016.
Timeline
Server
Zhang's Bistro
03.2023 - 11.2024
Restaurant Team Member
Pontchartrain Hotel
01.2023 - 01.2024
Server
Country Club of Florida
10.2019 - 05.2020
Restaurant Supervisor
La Rampa
02.2016 - 12.2018
Assistant Waiter
Royal Caribbean International
11.2014 - 06.2016
Hospitality Area Host
Fifa World Cup 2014
07.2014 - 08.2014
Assistant Waiter
Costa Crociere
12.2011 - 07.2012
Hospitality Area Host(Tapis Rouge)
Cirque du Soleil
08.2007 - 09.2007
Bachelor in Communication - Social Communication - Journalism
Pontificia Universidade Catolica
Post Graduation Diploma - Hospitality Management
Vancouver Community College
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