Arthur Ramos
Mississauga,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Helix Impressions
Mississauga, CA
03.2020 - Current
- Directed team activities by establishing task priorities and providing guidance.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
CSR / Account Manager
Helix Impressions
Mississauga, CA
08.2019 - Current
- Provided customer service support to customers over the phone and by email.
- Updated databases with new and modified customer data.
- Processed orders, forms, applications, and requests.
- Assisted customers with product selection based on their needs and preferences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified customer needs and provided appropriate solutions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Warehouse Associate
Helix Impressions
Mississauga, CA
08.2019 - Current
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Assisted in packaging and labeling of products for shipment.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Communicated effectively with team members on matters related to work assignments.
Warehouse/Customer Service Associate
Elegant Garden LTD
Mississauga, CA
09.2016 - 08.2019
- Demonstrated active listening skills when responding to customer questions and complaints.
- Process orders and invoice accordingly
- Took special orders in person and over telephone, generating additional revenue every month.
- Pick orders from shelves for shipping to customer
- Perform some production tasks according to standard operating procedures and manufacturing guidelines
- Coordinate with Production Manager to prioritize and schedule work orders to meet deadlines
- Identify and resolve problems concerning equipment and materials
- Ensure that the manufactured product meets customer specification
ESL Teacher
Bizmates Online Business English School
02.2014 - 11.2015
- Encouraged student participation through interactive activities such as debates and group projects.
- Adapted teaching materials and methods to meet students' varying needs and interests.
- Researched best practices for teaching English as a second language.
- Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
Customer Service Representative
Transcom Worldwide Philippines
12.2010 - 02.2014
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Tier 2 Technical Support Representative/Level 2 Customer Service Agent
Telus International Philippines
02.2011 - 12.2013
- Deals directly with customers either by Chat and Email
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Investigated reported issues, coordinated with internal teams and devised strategies for responding to customers.
- Used remote control and assistance tools expertly to support non-local customers.
- Collaborated with other departments when necessary in order to provide comprehensive solutions for customers' needs.
Education
Bachelor of Science - NURSING
World Citi Colleges
Manila, PH01-2010
Skills
- Customer service
- Order processing
- Product selection
- Inventory management
- Logistics coordination
- Problem resolution
- Communication skills
- Attention to detail
- Product improvement
- Call center experience
- Microsoft Excel(intermediate)
- Tech Savvy
Certification
Forklift Licence
Languages
English, Fluent
Additional Information - Skills Qualifications
- Able to work independently and efficiently
- Works effectively with other team members
- Good multitasking ability
- Detail oriented
- Fast learner and willing to be trained
- Excellent time management, organization, and planning skills
- Strong problem solving ability
- Ability to adapt and learn internal software
- Ability to accommodate flexible work schedules
- Excellent English communication skills
- Engage customers in order to provide them what they need in terms of product
- Experience in handling order/cherry picker, counter balance, reach truck and power pump trucks
- Able to lift up to 50 lbs unassisted
Timeline
Logistics Coordinator
Helix Impressions
03.2020 - Current
CSR / Account Manager
Helix Impressions
08.2019 - Current
Warehouse Associate
Helix Impressions
08.2019 - Current
Warehouse/Customer Service Associate
Elegant Garden LTD
09.2016 - 08.2019
ESL Teacher
Bizmates Online Business English School
02.2014 - 11.2015
Tier 2 Technical Support Representative/Level 2 Customer Service Agent
Telus International Philippines
02.2011 - 12.2013
Customer Service Representative
Transcom Worldwide Philippines
12.2010 - 02.2014
Bachelor of Science - NURSING
World Citi Colleges
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