Arthur Petrosyan
Burbank,CA
Summary
Efficient and goal-orientated Retail Manager with 10+ years of experience and a proven record of success in retail management. Excellent customer service, team leadership, marketing, and time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of Retail Sales Regional Unit
Ucom LLC
04.2018 - 01.2023
- Provided leadership to the assigned regions, overseeing retail activities and stores.
- Oversaw 200 employees performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reviewed and analyzed regional sales and operational records and reports; used data to project sales at 30 stores, determined profitability and targets.
- Collaborated with store managers to develop sales goals for each location, monitored progress toward those goals, and develop strategies to attract and retain customers.
- Recruited, hired and trained more than 70 associates to develop into productive team members with excellent product knowledge.
Branch Manager
Ucom LLC
03.2016 - 03.2018
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed 35 employees performance and developed improvement plans.
- Analyzed business processes to identify cost savings and operational efficiencies.
Flagship Branch Manager
"Orange Armenia" France Telecom
03.2011 - 03.2016
- Directed all operational aspects including distribution operations, customer service, human resources, administration and sales
- Assessed local market conditions and identified current and prospective sales opportunities
- Developed forecasts, financial objectives and business plans
- Assessed employee performance and developed improvement plans for 80 employees.
Branch Manager
"Orange Armenia" France Telecom
11.2009 - 03.2011
- Oversaw and managed all aspects of the business such as Accounting, HR, Sales and Operations
- Assessed employee performance and developed improvement plans for 25 employees.
Economist, Consultant on Taxes & Finance
ArmBelmash LLC
06.2008 - 09.2009
- Studied economic and statistical data.
- Incorporated strong quantitative and qualitative analytical skills to develop corporate strategy.
Education
Master of Arts - Management
Armenian State University of Economics
Yerevan,Armenia05.2010
Bachelor of Arts - Management
Armenian State University of Economics
Yerevan, Armenia05.2008
Skills
Soft skills
- Team building and leadership
- Excellent negotiation and conflict management skills
- Highly organized and a good multitasker
- Enthusiasm and can-do attitude
- Ability to work under pressure
Job related skills
- Microsoft office Suite
- Managerial accounting
- Adobe Premier, Adobe Audition
- 1C
- CbossISP, CbossWCC, CbossAcr
- BCRM
- Pentaho
- Topology AND
- Onyma
- PTOTO CRM
Accomplishments
- 2021- “The Best Leader of the year” nomination
- 2017 –U!Winner, the best Branch of the Year, Ucom LLC
- 2015-present, Accredited Shop Manager level, France telecom
- 2014-2015, Accredited Shop Manager level, France telecom (One of the best)
Certification
- 2022 April-2 months course QA Fundamentals at Armenian Code Academy
- 2010 January, “ILSYS Consulting”, Courses: Leadership & Management, Development, Conflict Situations Management, management of Cross Selling and Up Selling
- 2009 September, “ILSYS Consulting”. Courses: Excellence in Customer Care, Effective Communications Skills, Handling Customer Complains
Languages
English
Professional Working
Armenian
Native or Bilingual
Russian
Full Professional
Timeline
Head of Retail Sales Regional Unit
Ucom LLC
04.2018 - 01.2023
Branch Manager
Ucom LLC
03.2016 - 03.2018
Flagship Branch Manager
"Orange Armenia" France Telecom
03.2011 - 03.2016
Branch Manager
"Orange Armenia" France Telecom
11.2009 - 03.2011
Economist, Consultant on Taxes & Finance
ArmBelmash LLC
06.2008 - 09.2009
Master of Arts - Management
Armenian State University of Economics
Bachelor of Arts - Management
Armenian State University of Economics
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