Arthur New
Edmonton,AB
Summary
With a proven track record for the past 34 years in the Golf Industry, I've excelled in golf management and all aspects of the business. Being a Driving Range Business Owner further showcases my financial acumen and ability to foster strong customer relationships. I bring goal-oriented strategies and effective team collaboration to every role.
Experienced with managing all aspects of golf operations, from organizing events to coaching staff. Utilizes strong leadership and customer service skills to ensure smooth club functioning. Track record of implementing effective training programs and enhancing member engagement.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Head Golf Professional
Trestle Creek Golf Resort
04.2023 - Current
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Maintained pristine course conditions by overseeing regular maintenance and collaborating with groundskeeping staff.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
- Increased membership retention rates with exceptional customer service and consistent communication efforts.
- Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
- Improved golf course operations by implementing efficient scheduling and staff management techniques.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Implemented innovative marketing strategies to showcase the club''s amenities and attract potential members.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
Driving Range Business Owner
Self-employeed
10.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
Territory Manager
Club Car LLC
03.2012 - 04.2020
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Attended trade shows and industry events to promote company products and services.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
Associate Golf Professional
Windermere GCC/Derrick GWC
03.1994 - 12.2001
- Enforced club policies and golf etiquette guidelines to maintain a safe, enjoyable environment for all players.
- Organized successful golf tournaments, ensuring smooth operations and positive experiences for participants.
- Managed pro shop inventory efficiently, maintaining optimal stock levels and attractive merchandise displays.
- Boosted sales of golf equipment and apparel by offering expert advice on product selection to customers.
- Fostered strong relationships with members through consistent engagement, addressing concerns promptly and professionally.
- Assisted in budget management for the golf department by identifying areas of cost savings without compromising service quality or course condition expectations.
Head Golf Professional
Highlands GC
02.2002 - 12.2011
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club''s offerings.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Spearheaded charity events at the club, strengthening ties with local organizations while providing valuable fundraising opportunities.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Oversaw junior golf programs, inspiring young players while promoting sportsmanship and teamwork values.
- Facilitated smooth transitions during major renovation projects, minimizing disruption to members'' enjoyment of facilities.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
Education
No Degree - Business
Langara College
VancouverPGA of Canada Class A Professional - Golf/Business
PGA of Canada
06-1996
High School Diploma -
Semiahmoo Senior Secondary
White Rock, BC06-1984
Skills
- Golf instruction expertise
- Client Engagement
- Food Service Management
- Goal-Oriented
- Staff training and development
- Work Planning and Prioritization
- Strategic Public Relations
- Professional Networking
- Workforce Development
- Effective Team Collaboration
- Financial Budgeting
Certification
PGA of Canada, Class A Golf Professional
Timeline
Head Golf Professional
Trestle Creek Golf Resort
04.2023 - Current
Driving Range Business Owner
Self-employeed
10.2020 - Current
Territory Manager
Club Car LLC
03.2012 - 04.2020
Head Golf Professional
Highlands GC
02.2002 - 12.2011
Associate Golf Professional
Windermere GCC/Derrick GWC
03.1994 - 12.2001
PGA of Canada, Class A Golf Professional
No Degree - Business
Langara College
PGA of Canada Class A Professional - Golf/Business
PGA of Canada
High School Diploma -
Semiahmoo Senior Secondary
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