ARTHUR JACKSON
Tracy
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2019 - Current
- Managed daily inventory counts and stock levels to ensure product availability and minimize waste
- Led inventory restocking and rotation (FIFO) to uphold product quality and comply with company standards
- Met store operating policies and standards, including providing quality beverages and food products, cash handling, and ensuring store safety and security.
- Trained new employees in operational and modeled duties for front and back house positions to facilitate smooth onboarding
Resident Advisor
Berkeley Business Academy for Youth (B-BAY)
06.2018 - 06.2019
- Supervised residents, addressing complaints, reports, requests, and emergencies to ensure a safe living environment
- Assist in supervising residents and responding to complaints, reports, requests, and emergencies
- Implemented university and residence hall rules to maintain order
- Supervised residents and responded to complaints, reports, requests, and emergencies
- Assisted residence hall team with various operational duties.
Barista
Starbucks
04.2017 - 03.2019
- Delivered exceptional “Starbucks Experience” to all guests, enhancing customer satisfaction
- Crafted beverages to strict Starbucks standards, ensuring quality and consistency
- Resolved customer concerns using “LATTE” method, fostering brand loyalty and positive relationships
- Protected customers by regularly cleaning and sanitizing work areas and equipment
Education
Bachelor of Arts - Graphic Design
Arizona State University
Tempe, AZ 03.2026 - 05.2026
Diploma - College Prep Curriculum
Oakland Technical High School
Oakland, CASkills
- Safety compliance
- Crisis management
- Execution in fast-paced environments
- Prioritization
- Multitasking
- Team development
- Collaborative work
- Interpretation of instructions
- Stress management
- Effective communication
- Self-motivation
- Empathy
Timeline
Bachelor of Arts - Graphic Design
Arizona State University
03.2026 - 05.2026
Shift Supervisor
Starbucks
03.2019 - Current
Resident Advisor
Berkeley Business Academy for Youth (B-BAY)
06.2018 - 06.2019
Barista
Starbucks
04.2017 - 03.2019
Diploma - College Prep Curriculum
Oakland Technical High School