Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arthur Duong

San Jose

Summary

Firm Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Hardworking employee enthusiastic about learning retailer field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Tutor

Evergreen Valley College
09.2015 - 12.2025
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Representative

2020 Companies
11.2021 - 07.2025
  • Enhanced company reputation by providing exceptional customer service and support.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Technician Team Leader

4Wholesale Corp
10.2020 - 10.2021
  • Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
  • Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
  • Developed comprehensive training materials for new technicians, ensuring a smooth onboarding process.
  • Championed technological advancements within the department by researching emerging trends and recommending appropriate upgrades or investments.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Representative

Mosaic Sales Solutions
07.2019 - 05.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Developed and delivered engaging sales presentations to convey product benefits.

Education

No Degree - Software Engineering

San Jose State University
San Jose, CA

Associate of Arts - Psychology

Evergreen Valley College
San Jose, CA
05.2024

Skills

  • Learning techniques
  • Educational feedback
  • Needs analysis
  • Telephone reception
  • Account servicing
  • Technical aptitude
  • Client services
  • Market research
  • Client relationship building
  • Client service

Languages

English
Full Professional
Vietnamese
Native or Bilingual

Timeline

Representative

2020 Companies
11.2021 - 07.2025

Technician Team Leader

4Wholesale Corp
10.2020 - 10.2021

Sales Representative

Mosaic Sales Solutions
07.2019 - 05.2020

Tutor

Evergreen Valley College
09.2015 - 12.2025

Associate of Arts - Psychology

Evergreen Valley College

No Degree - Software Engineering

San Jose State University
Arthur Duong