Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arthur Degutis

Cambridge,ON

Summary

Proven leader with extensive experience at McDonald's Restaurant, adept in operations management and team leadership. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and relationship building. Skilled in staff management and training, fostering a culture of high performance and teamwork. Achieved significant improvements in employee satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

General Manager

McDonald's Restaurant
05.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Aligned planning, training, and development initiatives within the Manager schedule to drive optimal business outcomes.
  • Led management meetings, discussing restaurant metrics such as guest experience targets, ordering and inventory health, and hiring needs to optimize restaurant profitability.
  • Maintained close coordination with department manager to meet deadlines accurately and efficiently.

Department Manager

McDonald's Restaurant
08.2023 - 05.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Increased customer satisfaction with proactive issue resolution strategies.

Department Manager

McDonald's Restaurant
10.2021 - 08.2023
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.

Shift Manager

McDonald's Restaurant
01.2021 - 10.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet provincial regulations.

Crew Trainer

McDonald's Restaurant
12.2019 - 01.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Member

McDonald's Restaurant
07.2018 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Bluevale Collegiate Institute
Waterloo, ON
06.2021

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Team Leadership
  • Relationship Building
  • Staff Management
  • Training and Development

Languages

English
Native or Bilingual
russian
Elementary
french
Elementary
Lithuanian
Elementary

Timeline

General Manager

McDonald's Restaurant
05.2024 - Current

Department Manager

McDonald's Restaurant
08.2023 - 05.2024

Department Manager

McDonald's Restaurant
10.2021 - 08.2023

Shift Manager

McDonald's Restaurant
01.2021 - 10.2021

Crew Trainer

McDonald's Restaurant
12.2019 - 01.2021

Crew Member

McDonald's Restaurant
07.2018 - 12.2019

High School Diploma -

Bluevale Collegiate Institute

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Arthur Degutis