Arthur Belisle

My job at Laz-boy consisted of selling higher end

furniture and helping my clients design their furniture to suit there needs and decor

• Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Met existing customers to review current services and expand sales opportunities.

• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.