ARTHUR P. BAGNULO
Thorold,Ontario
Summary
Hardworking and dependable team player with proficient customer service and account management experience. Proven ability to learn, grow, and manage responsibilities with a calm demeanor and positive attitude . Ready to help your team achieve company goals.
Overview
22
22
years of professional experience
Work History
Technical Consultant & Sales Account Manager
Duratherm Canada
01.2011 - Current
- Technical/sales related consultation and correspondence with existing and prospective clients.
- Comprehensive knowledge of full product line.
- Providing exceptional customer service.
- Improved systems with addition of new features and infrastructure (company resource book & email templates).
- Account management, follow up, and retention.
- Proficiency with custom CRM, SalesForce, and Maximizer.
- Freight/logistic coordination.
- Creating quotes, proposals, proforma invoices, and spreadsheets.
Server/Bus Person
Casino Niagara Market Buffet
01.2007 - 01.2016
- Front line customer service & anticipating guests’ needs.
- Up-selling various promotions, activities, and products.
- SmartServe & WHMIS training.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Managing Partner
Get Loud Studios
01.2011 - 01.2013
- Customer service, marketing strategy, budgeting, and promotions.
Merchandise Sales Representative
Hard Rock Cafe
01.2002 - 01.2008
- Front line customer service.
- Knowledge of MICROS point of sale system.
- Competent understanding of merchandise, pricing, & stock.
- Execution of various marketing and up-selling programs.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Education
Bachelor of Arts in Popular Culture/Communications -
Brock University
St. Catharines, ON01.2007
Ontario Secondary School Diploma with Honours -
St. Michael’s High School
Niagara Falls, ON01.2003
LinkedIn Learning: Writing Customer Service Emails
Related Course Work
08.2023
Udemy Email Etiquette Course
Related Course Work
02.2022
Skills
- Technical consulting
- Customer Service
- Customer proposals
- Client Relationship Building
- Application support
- Product Knowledge
- Friendly, Positive Attitude
- Calm under pressure
- Computer skills: Microsoft Office, Excel, Power Point, Adobe Reader and Illustrator, Outlook, SalesForce, Zoom, MS Teams, InDesign, and Affinity
Extra Curricular Experience
2022-2023 - Youth Soccer Coach, Niagara United - Niagara Falls, ON
2021-2022 - Youth Hockey Coach, NFMH - Niagara Falls, ON
Hobbies & Interests
Music, hockey, soccer, drawing, reading, graphic design
Timeline
Technical Consultant & Sales Account Manager
Duratherm Canada
01.2011 - Current
Managing Partner
Get Loud Studios
01.2011 - 01.2013
Server/Bus Person
Casino Niagara Market Buffet
01.2007 - 01.2016
Merchandise Sales Representative
Hard Rock Cafe
01.2002 - 01.2008
Bachelor of Arts in Popular Culture/Communications -
Brock University
Ontario Secondary School Diploma with Honours -
St. Michael’s High School
LinkedIn Learning: Writing Customer Service Emails
Related Course Work
Udemy Email Etiquette Course
Related Course Work
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