Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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ARTHIHA GOVINDARAJLU

Surrey,BC

Summary

Personal Banker at TD Canada Trust, recognized for exceptional customer service and successful digital initiatives. Demonstrated ability to solve problems and collaborate effectively within teams, consistently surpassing performance metrics. Specialized in providing financial advice, with a focus on improving operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Banker

TD Canada Trust
Tsawwassen
11.2021 - Current
  • Educating customers on high level financial solutions for both investment and credit products through effective conversations
  • Achieved great customer connections, personalized financial advice based on individual portfolios and referred to appropriate partner solutions
  • Provided extensive support in problem resolution to frontline staff and acted as a point of contact
  • Exhibited leadership skills and worked in harmony with team in achieving team and individual targets
  • Contributed in recommending effective work practices, branch operations and processes in enhancing accuracy and customer experience

Personal Banking Associate

TD Canada Trust
Ladner
02.2019 - 11.2021
  • Educating customers on Day to Day Banking needs and having effective advice conversation on different financial aspects to identify present and future financial needs
  • Led Digital Initiatives within the branch helping promote awareness for team and customers
  • Provided extensive support to frontline staff and helped in coaching new CEA trainees
  • Contributed in recommending effective work practices, branch operations and processes in enhancing accuracy and customer experience
  • Leader in both tool usage and activities which led to meeting and exceeding objectives
  • Consistently met the Behavior metrics, 100% Discovery Usage and major contribution to 'Our Bank'

Customer Experience Associate

TD Canada Trust
Squamish
02.2018 - 02.2019
  • Delivered legendary customer service and consistently exceeded the LEI behavioral metrics
  • Completed all financial transactions like deposits, withdrawal, bill payments and account transactions accurately and efficiently
  • Ensured customer problems were handled properly and escalated if necessary
  • Engaged in conversations with customer to identify present and future financial needs and proposed appropriate products and services
  • Identified Sales opportunities and referred customers to the right TD teams
  • Proactively demonstrated Leadership skills in Lobby, Lounge and self-serve areas

Education

Master of Science - Business Management - HR

Lambton College
Sarnia
04.2016

MASTER - STRATEGIC HR MANAGEMENT

SKEMA Business School
France
09.2013

Bachelor in Engineering - Mechatronics Engineering

Sri Krishna College of Engineering And Technology
india
03.2011

Skills

  • Problem Solving
  • Marketing & Selling
  • Event Management
  • Effective team Player
  • MS office
  • Internet Research
  • Digital Lobby Leader

Affiliations

  • Recognized as Quarterly Spotlight for Q1 2025
  • Part of Green Chair winner team
  • Have been recognised by DVP under different programs like High Fives , LEI comments etc

Certification

  • IFIC

Languages

English
Professional
French
Limited
Telugu
Native/ Bilingual
Tamil
Native/ Bilingual
Hindi
Professional

References

References available upon request.

Timeline

Personal Banker

TD Canada Trust
11.2021 - Current

Personal Banking Associate

TD Canada Trust
02.2019 - 11.2021

Customer Experience Associate

TD Canada Trust
02.2018 - 02.2019

Master of Science - Business Management - HR

Lambton College

MASTER - STRATEGIC HR MANAGEMENT

SKEMA Business School

Bachelor in Engineering - Mechatronics Engineering

Sri Krishna College of Engineering And Technology

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ARTHIHA GOVINDARAJLU