ARTHIHA GOVINDARAJLU
Surrey,BC
Summary
Personal Banker at TD Canada Trust, recognized for exceptional customer service and successful digital initiatives. Demonstrated ability to solve problems and collaborate effectively within teams, consistently surpassing performance metrics. Specialized in providing financial advice, with a focus on improving operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banker
TD Canada Trust
Tsawwassen
11.2021 - Current
- Educating customers on high level financial solutions for both investment and credit products through effective conversations
- Achieved great customer connections, personalized financial advice based on individual portfolios and referred to appropriate partner solutions
- Provided extensive support in problem resolution to frontline staff and acted as a point of contact
- Exhibited leadership skills and worked in harmony with team in achieving team and individual targets
- Contributed in recommending effective work practices, branch operations and processes in enhancing accuracy and customer experience
Personal Banking Associate
TD Canada Trust
Ladner
02.2019 - 11.2021
- Educating customers on Day to Day Banking needs and having effective advice conversation on different financial aspects to identify present and future financial needs
- Led Digital Initiatives within the branch helping promote awareness for team and customers
- Provided extensive support to frontline staff and helped in coaching new CEA trainees
- Contributed in recommending effective work practices, branch operations and processes in enhancing accuracy and customer experience
- Leader in both tool usage and activities which led to meeting and exceeding objectives
- Consistently met the Behavior metrics, 100% Discovery Usage and major contribution to 'Our Bank'
Customer Experience Associate
TD Canada Trust
Squamish
02.2018 - 02.2019
- Delivered legendary customer service and consistently exceeded the LEI behavioral metrics
- Completed all financial transactions like deposits, withdrawal, bill payments and account transactions accurately and efficiently
- Ensured customer problems were handled properly and escalated if necessary
- Engaged in conversations with customer to identify present and future financial needs and proposed appropriate products and services
- Identified Sales opportunities and referred customers to the right TD teams
- Proactively demonstrated Leadership skills in Lobby, Lounge and self-serve areas
Education
Master of Science - Business Management - HR
Lambton College
Sarnia04.2016
MASTER - STRATEGIC HR MANAGEMENT
SKEMA Business School
France09.2013
Bachelor in Engineering - Mechatronics Engineering
Sri Krishna College of Engineering And Technology
india03.2011
Skills
- Problem Solving
- Marketing & Selling
- Event Management
- Effective team Player
- MS office
- Internet Research
- Digital Lobby Leader
Affiliations
- Recognized as Quarterly Spotlight for Q1 2025
- Part of Green Chair winner team
- Have been recognised by DVP under different programs like High Fives , LEI comments etc
Certification
- IFIC
Languages
English
Professional
French
Limited
Telugu
Native/ Bilingual
Tamil
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Personal Banker
TD Canada Trust
11.2021 - Current
Personal Banking Associate
TD Canada Trust
02.2019 - 11.2021
Customer Experience Associate
TD Canada Trust
02.2018 - 02.2019
Master of Science - Business Management - HR
Lambton College
MASTER - STRATEGIC HR MANAGEMENT
SKEMA Business School
Bachelor in Engineering - Mechatronics Engineering
Sri Krishna College of Engineering And Technology
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