ARTHAV PATEL
Brampton
Summary
Customer-oriented and detail-driven professional with over 1 year of experience in high-volume retail environments, providing efficient, accurate, and friendly service. Skilled in processing transactions, resolving customer inquiries, and promoting product knowledge to support business objectives. Strong ability to communicate clearly, work collaboratively in a team, and adapt to fast-paced, changing environments. Proficient in Microsoft Office (Word, Excel, Outlook), POS systems, and SQL for data entry and analysis. Committed to delivering outstanding customer experiences while supporting operational excellence and team success.
Overview
1
1
year of professional experience
Work History
Customer Service Coordinator
Loblaw Companies Limited
11.2024 - Current
- Delivered exceptional service by handling customer inquiries, returns, and complaints, ensuring a positive in-store experience.
- Supervised front-end operations including cashiers and self-checkouts, maintaining efficiency and minimizing wait times.
- Supported team efforts to ensure fast, friendly, and accurate service, helping create a positive experience for every customer throughout their visit.
- Handled daily cash balancing, deposits, and compliance with company procedures and safety standards.
- Collaborated with departments to ensure smooth store operations, accurate stock availability, and a clean, organized front-end.
Team Member – Production
Tim Hortons
10.2023 - 11.2024
- Provided friendly, prompt service to guests at the front counter and drive-thru, ensuring every order was accurate and delivered with a smile.
- Built positive guest relationships by consistently following the S.E.T. (Smile, Eye Contact, Thank You) and “Make It Right” principles to resolve concerns and enhance the overall experience.
- Supported a clean, welcoming environment by maintaining cleanliness of the dining area, front counter, and service stations throughout all shifts.
- Communicated effectively with team members to maintain speed of service and meet customer expectations during peak hours.
- Demonstrated strong product knowledge to assist guests with menu selections, special requests, and quick service solutions.
Education
Advance Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
North York, ON04-2026
Skills
Technical Skills – Microsoft Excel, Microsoft Word, Microsoft Outlook, POS Systems, CRM Tools, Digital Banking Platforms, Cash Handling Systems, Internet and Web-based Applications, Data Analysis (Excel, SQL, data visualization)
Professional Skills – Customer Service, Conflict Resolution, Verbal & Written Communication, Time Management, Multitasking, Team Collaboration, Attention to Detail, Problem Solving, Financial Product Knowledge, Sales Support
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Coordinator
Loblaw Companies Limited
11.2024 - Current
Team Member – Production
Tim Hortons
10.2023 - 11.2024
Advance Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
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