Artemiza Rodriguez-Chavez
Watsonville,CA
Summary
10 Years of diverse experience across various roles, including supervisory positions and customer service in dynamic environments. Demonstrates exceptional patient relations, employing skills such as EKG, venipuncture, and EHR proficiency to enhance patient care and communication. Known for a meticulous approach to detail and a warm bedside manner, committed to fostering a welcoming healthcare environment and advancing in medical office management.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Dignity Health Internal Medicine
04.2024 - 10.2025
- Created medical records and entered new patient data.
- Performed preliminary assessments, such as measuring weight, temperature, and blood pressure, and meticulously documented the results.
- Gathered information about the client's medical history, including medications, symptoms, and allergies.
- Did clerical work like word processing, data entry, phone answering, and filing.
- Scheduled new and existing patients' appointments.
- Took blood glucose readings and kept track of them.
- Exam rooms and medical equipment were sanitized, restocked, and organized by me.
- Greeted patients and inquired about their well-being since their last visit. Coordinated with healthcare teams to ensure timely follow-ups, fostering a supportive environment for patient care and communication.
- Maintained precise medical records and performed thorough assessments, contributing to effective treatment plans and patient outcomes.
- Fostered a welcoming atmosphere by greeting patients warmly and addressing their concerns, enhancing patient satisfaction and trust.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant/ Medical Office Representative Float
Dignity Health Medical Group - Dominican
04.2023 - 04.2024
- Coordinated patient appointments, enhancing scheduling efficiency and patient satisfaction.
- Conducted thorough preliminary assessments, improving data accuracy for physician review.
- Ensured exam room sanitation, elevating health standards and patient safety.
- Facilitated seamless procedures, collaborating effectively with healthcare teams.
- Documented patient interactions, optimizing medical record accuracy and care quality.
- Documented patient vital signs and medical histories with precision, facilitating accurate physician assessments and enhancing overall care quality.
- Assisted patients in preparing for examinations, providing clear instructions and emotional support to ensure comfort during procedures.
- Worked alongside multidisciplinary healthcare teams to relay critical patient information, fostering effective communication and coordinated care.
Medical Assistant
San Benito Health Foundation
10.2022 - 01.2023
- Coordinated patient appointments, ensuring efficient scheduling and minimizing wait times.
- Managed clerical tasks, enhancing office efficiency through effective data entry and filing.
- Verified insurance details, optimizing billing accuracy and reducing claim rejections.
- Facilitated patient intake, accurately collecting medical histories and enhancing care quality.
- Created a welcoming environment, improving patient satisfaction and trust during visits.
Games and Arcade Supervisor
Santa Cruz Beach Boardwalk
03.2018 - 08.2020
- Supervised 200+ staff daily, ensuring seamless operations and high guest satisfaction.
- Resolved guest issues promptly, enhancing customer experience and boosting satisfaction.
- Managed ticket sales and transactions using POS systems, optimizing sales efficiency.
- Directed guests to attractions, enhancing their park experience with clear guidance.
- Monitored inventory, ensuring timely restocking and efficient supply management.
- Oversaw daily operations in the arcade, ensuring smooth functionality and enhancing guest experiences through effective team communication.
- Implemented training programs for staff, boosting efficiency and significantly improving guest interaction quality, resulting in higher satisfaction.
- Developed engaging arcade games based on visitor feedback, leading to increased participation and noticeable gains in overall revenue.
- Conducted regular inventory checks and managed supply orders to maintain optimal stock levels, minimizing downtime and enhancing service quality.
- Fostered a welcoming environment for guests, promoting a positive atmosphere that encouraged repeat visits and community engagement.
Hotel Receptionist
Hotel Solares
04.2018 - 12.2018
- Updated customer accounts with additional room charges, such as minibar usage and room service charges.
- Kept track of accounts and ran daily reports to double-check totals.
- Ensured transaction security by comparing payment cards to identification.
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
- Greeted each newcomer with a friendly greeting and double-checked reservations and identification.
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Games and Arcade Lead
Santa Cruz Beach Boardwalk
04.2016 - 03.2017
- Led training sessions for new operators, ensuring efficient onboarding and skill development.
- Managed park sections, optimizing operations and enhancing guest experience.
- Coordinated break schedules, maintaining seamless operations and staff satisfaction.
- Operated games during low traffic, maintaining high standards of service.
- Resolved guest issues, improving service quality and customer satisfaction.
- Managed daily operations of the arcade, optimizing game performance and increasing guest engagement through efficient staff allocation.
- Coordinated with supervisors to implement break schedules, ensuring adequate coverage and minimizing downtime during peak hours.
Game and Arcade Operator
Santa Cruz Beach Boardwalk
01.2015 - 04.2016
- Managed ticket sales and cash handling, ensuring accurate transactions and secure deposits.
- Engaged patrons with lively interactions, enhancing their gaming experience and boosting participation.
- Operated multiple games efficiently, adapting to varying player demands and optimizing game flow.
- Proactively addressed challenges by coordinating with supervisors for seamless prize replenishment.
- Contributed to a vibrant atmosphere, increasing customer satisfaction and repeat visits.
- Fostered a lively atmosphere by engaging patrons with entertaining conversations, enhancing their overall experience at the arcade.
- Coordinated with supervisors to maintain game inventory and ensure timely restocking, resulting in uninterrupted service for customers.
Education
Certification of Achievement - Medical Assisting
Cabrillo College
Aptos, CA06.2022
Certification of Achievement - Phlebotomist
Cabrillo College
Aptos, CA12.2021
High School Diploma -
Watsonville High School
Watsonville, CA01.2015
Skills
- Patient-focused care
- Intake control
- Phlebotomy
- General housekeeping
- Vital sign monitoring
- Preparing specimens and samples
- Patient triage
- Trustworthy companion
- EKG set up and monitoring
- Medical terminology knowledge
- Vital signs monitoring
- EKG administration
- HIPAA regulations
- Immunization administration
- Team collaboration
- Patient scheduling
- Medical equipment operation
- Infection control procedures
- Electronic health records management
- Quick problem solver
- Patient flow management
- Specimens collection and processing
- Venipuncture and phlebotomy
- Vital sign monitors
- Specimen labeling
- Compassionate
- Reliable transportation
- Medical records confidentiality
- Direct patient care
- Electronic medical records
Internships
- Brenden Medical center | Medical Assistant | Watsonville
- Mar 2021 - Apr 2025
- Sutter Health (PAMF) | Phlebotomist | Santa Cruz
- Nov 2021 - Dec 2025
Languages
English (Expert)
Spanish (Experienced)
Timeline
Medical Assistant
Dignity Health Internal Medicine
04.2024 - 10.2025
Medical Assistant/ Medical Office Representative Float
Dignity Health Medical Group - Dominican
04.2023 - 04.2024
Medical Assistant
San Benito Health Foundation
10.2022 - 01.2023
Hotel Receptionist
Hotel Solares
04.2018 - 12.2018
Games and Arcade Supervisor
Santa Cruz Beach Boardwalk
03.2018 - 08.2020
Games and Arcade Lead
Santa Cruz Beach Boardwalk
04.2016 - 03.2017
Game and Arcade Operator
Santa Cruz Beach Boardwalk
01.2015 - 04.2016
Certification of Achievement - Phlebotomist
Cabrillo College
Certification of Achievement - Medical Assisting
Cabrillo College
High School Diploma -
Watsonville High School