Artemis Diana Yannakis
6 Rue Montebello, Blainville,QC
Summary
I am passionate about editing and web content creation and management. My ultimate ambition resides in teaching and research-to that end I can secure a foundational knowledge of English literature and its history.
Overview
11
11
years of professional experience
Work History
Business Owner/Operator
Art & Bianca
02.2018 - 05.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
Office Manager
Bureau Veritas
03.2011 - 05.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Customer Service Representative
Montreal Gazette
02.2008 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
Professional Writing Minor
Concordia University
Montreal, QC12.2023
Bachelor of Arts - English Literature
Concordia University
Montreal, QC06.2023
Brokerage License - Real Estate
Collège Immobilier Du Québec
2525 Bd Daniel-Johnson Bureau 150, Laval, Qc 04.2010
Skills
- Creativity
- Collaboration
- Persuasion
- Adaptability
- Emotional Intelligence
- Self-awareness
- Self-regulation
- Social skill
- Motivation
- Empathy
Timeline
Business Owner/Operator
Art & Bianca
02.2018 - 05.2022
Office Manager
Bureau Veritas
03.2011 - 05.2015
Customer Service Representative
Montreal Gazette
02.2008 - 01.2011
Professional Writing Minor
Concordia University
Bachelor of Arts - English Literature
Concordia University
Brokerage License - Real Estate
Collège Immobilier Du Québec
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