Art Killpack
Fremont
Summary
Accomplished professional with a commitment to operational excellence and customer satisfaction. Demonstrated ability to lead teams and implement strategies that improve business performance and profitability. Expertise in project management and compliance within dynamic settings. Proven success as a District Manager in increasing revenue and enhancing brand presence across multiple sites.
Overview
26
26
years of professional experience
Work History
District Manager/ NRO
The Melt
07.2023 - Current
- Oversaw six new restaurant openings, ensuring compliance with operational standards.
- Exceeded annual profit and loss objectives by focusing on top-line sales and productivity.
- Drove sales performance through community marketing initiatives, technology adoption, and product launches.
- Trained staff across all locations to enhance customer experiences and service quality.
- Developed management teams to strengthen leadership capabilities.
- Coordinated inventory management and supply chain processes to increase efficiency.
- Implemented operational standards that improved food quality and overall service.
Area Leader
Sweetgreen
Bay Area
05.2022 - 05.2023
- Oversaw six restaurants in Bay Area, achieving annual P&L objectives focused on sales and productivity.
- Oversaw food safety protocols to maintain health compliance and quality assurance.
- Monitored area performance metrics and identified areas for improvement.
- Analyzed data from production reports to identify trends and opportunities for improvement.
- Drove top-line sales by cultivating customer relationships through community marketing and technology initiatives.
- Implemented new product launches while maintaining a strong merchandising mentality across all locations.
- Trained and coached staff to deliver exceptional customer experiences and uphold culinary standards.
- Developed internal succession plans, creating a robust pipeline of managers through mentorship.
- Built strong community ties by guiding head coaches to establish brand ambassadors and enhance local programs.
Training Head Coach
Sweetgreen
07.2020 - 10.2022
- Achieved store sales and financial objectives by eliminating barriers to success.
- Drove key business indicators including sales, throughput, labor, and COGS as General Manager.
- Identified operational opportunities and performance metrics below targets, creating actionable plans.
- Proactively recruited team members aligned with sweetgreen profile for organizational growth.
- Coached team members while developing skills through training, cultivating future company leaders.
- Ensured consistent adherence to food safety and security standards.
- Collaborated with corporate support team, vendors, and stakeholders to enhance operational effectiveness.
General Manager
La Boulangerie de San Francisco
San Francisco
04.2019 - 03.2020
- Oversaw operational procedures, including setup and staff training for optimal performance.
- Managed staff scheduling to ensure adequate coverage during peak service hours.
- Maintained inventory management and vendor relationships to secure quality supplies.
- Coordinated marketing initiatives to promote new products and enhance customer engagement.
- Fostered positive work environment through effective communication and teamwork strategies.
- Managed financial operations to optimize resource allocation and staffing levels.
General Manager
MIXT
10.2016 - 04.2019
- Overhauled restaurant operations, including setup, interviewing, staff selection, and development programs.
- Spearheaded comprehensive training initiatives, enhancing team performance and productivity.
- Directed financial oversight, ensuring profitability through strategic budget management.
- Optimized staffing levels to maintain operational efficiency and customer service excellence.
- Ensured adherence to health code standards, maintaining facility cleanliness and safety.
- Elevated food quality standards, increasing customer satisfaction ratings significantly.
- Led people development initiatives, fostering career growth and talent retention.
General Manager
Pieology Pizzeria
04.2015 - 10.2016
- Opened six NROs by managing restaurant operations, procedures, and set-up processes.
- Executed interview processes and staff selection to build effective teams.
- Developed training programs to enhance employee performance and engagement.
- Oversaw full restaurant operations post-opening, ensuring optimal finances and staffing levels.
- Managed people development initiatives to foster growth and career progression.
- Maintained high standards of customer satisfaction through quality service delivery.
- Ensured food quality aligned with health code standards and regulations.
- Handled maintenance tasks to uphold a safe and compliant restaurant environment.
General Manager
BOUDIN SF
01.2014 - 04.2015
- Oversaw operations for new restaurant location, managing setup, hiring, training, and staff development.
- Directed inventory management and vendor relationships to ensure quality supply procurement.
- Managed staff scheduling to guarantee adequate coverage during peak service hours.
- Ensured compliance with health regulations while maintaining stringent food safety standards.
- Resolved customer complaints promptly, upholding high service quality standards.
- Led all restaurant operations post-opening with emphasis on financial performance and staffing efficiency.
Restaurateur 4 (Area Leader)
CHIPOTLE
04.2006 - 11.2013
- Ensured sufficient staffing across five restaurants to maintain operational efficiency.
- Certified management levels prior to promotions to enhance leadership capabilities.
- Monitored development and pipeline processes for new store openings.
- Trained staff and provided support during new restaurant launches.
- Audited cash handling and facility operations to ensure compliance.
- Completed sales-building plans for five restaurants to drive revenue growth.
- Managed P&L statements across all five locations to optimize profitability.
- Investigated and resolved human resource issues to promote a positive work environment.
Assistant Manager/GM
WENDY’S
09.1999 - 06.2007
- Oversaw entire operation, including restaurant finances, staffing levels, food quality, sales enhancement, cash auditing, customer satisfaction, and adherence to health code standards.
Education
Associate of Science - Psychology
Foothill College
Los Altos, CA05-2006
Skills
Results-oriented leadership
- Team empowerment
- Operational excellence
- Training and development
- Multi-unit management
- Financial management
- Business operations analysis
- Customer relationship management
- Food safety compliance
- Profitability analysis
Timeline
District Manager/ NRO
The Melt
07.2023 - Current
Area Leader
Sweetgreen
05.2022 - 05.2023
Training Head Coach
Sweetgreen
07.2020 - 10.2022
General Manager
La Boulangerie de San Francisco
04.2019 - 03.2020
General Manager
MIXT
10.2016 - 04.2019
General Manager
Pieology Pizzeria
04.2015 - 10.2016
General Manager
BOUDIN SF
01.2014 - 04.2015
Restaurateur 4 (Area Leader)
CHIPOTLE
04.2006 - 11.2013
Assistant Manager/GM
WENDY’S
09.1999 - 06.2007
Associate of Science - Psychology
Foothill College