Arslan Mustafa
Mississauga,Ontario
Summary
Experienced professional with a strong background in station operations and customer service. Seeking an opportunity to apply excellent customer service and sales skills in a dynamic and challenging environment. Known for effectively managing workflows, resolving issues, and ensuring smooth operations. Recognized for ability to collaborate with teams and adapt to changing environments. Expertise in communication, problem-solving, and leadership.
Overview
13
13
years of professional experience
Work History
Lead Station Agent
Air Canada
10.2018 - Current
- Served as liaison between airport staff and flight crews, facilitating effective communication for seamless operations.
- Improved communication between team members, leading to increased productivity and collaboration.
- Developed strong relationships with key stakeholders including airline representatives, airport officials, customs officers for smoother processes.
- Oversaw the loading and unloading of cargo on aircrafts, ensuring proper weight distribution for safe flights.
- Conducted thorough safety inspections of aircraft prior to boarding, ensuring compliance with regulatory requirements.
- Mentored junior station agents to develop their skills and improve overall team performance.
- Handled escalated customer service issues professionally, resolving problems quickly while preserving brand reputation.
- Trained new station agents in company policies and procedures, contributing to a knowledgeable workforce.
- Assisted passengers with special needs, ensuring a comfortable and welcoming travel experience for all customers.
- Coordinated with ground crew to optimize aircraft turnaround times, minimizing delays and maximizing utilization.
Customer Service Representative
Scotiabank
10.2014 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Team Leader
SCI Logistics
06.2014 - 01.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Key Holder, Supervisor
Wind Mobile
10.2014 - 08.2015
- Responsible for keeping stock/devices secure, counting inventory, and serving as a sales representative and product expert.
Part Time Sales Associate
Tip Top Tailors
05.2012 - 01.2013
Part Time Server/Cashier
Nader’s Grill and Bakery Restaurant
02.2012 - 08.2012
Part Time Sales Associate
Picture Source
03.2012 - 05.2012
Part Time Front Cashier/Server
Burger King
11.2011 - 02.2012
Education
Business Finance Diploma -
Sheridan College
Mississauga, ON06.2015
OSSD -
Rick Hansen Secondary School
06.2012
Skills
- Strong customer service skills in dealing with people, serving and satisfying them with their needs
- Responsible and reliable, able to work well independently with minimum supervision
- A great team player with a potential to succeed
- Poised and professional
- Excellent oral/written communication and interpersonal skills
- Trustworthy, organized, self-motivated, and has the ability to multi-task
- Strong organizational skills, works well with time constraints
- Ability to speak multi-languages (English, Urdu, Hindi, Punjabi)
- Won Team Member of the year 2013, received an excellence trophy, for highest sales and best customer Service Company wide (Proactiv Solution INC)
- Exceptional leadership
- Complaint Handling
- Incident Reporting
- Schedule Coordination
- Security awareness
- Documentation Management
- Security understanding
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Team Management
Availability
Available to start immediately
Skillsandexperience
Took customer orders in professional manner, Served their meal on time, Dealt with many tables at the same time maintain balance, Dealt with large amount of cash and credit transactions, Balanced all transactions upon closing of the restaurant, Cleaned tables and vacuumed, Maintained a well-groomed and professional behaviour throughout my shift, Maintained a friendly environment for my co-workers to work with, Set up and maintained product displays, Responsible for daily sales totals, balancing cash, and handling large amounts of money, Advertised with banner and attracted customers outside the store, Dealt with customer one on one and showed, answered their questions and winning the sale, Notifying customers walking in about the sale and assisting them with their needs, Solved Many issues on a daily basis, Helping uncountable customers with the problematic skin and confidence, Keeping and filing records of all activity done at store and submitting it to DM, Closing and opening the store, Nightly deposits and Cash counting /handling, Following all operations and reporting back to DM on a regular basis and getting all task done on time and correctly, Being fully trained at every shift about everything, every product, every new update, So much more, when selling skin medicine for acne etc. …you are required to become full product/skin experts or company can face various legal issues., I am very proud to say I have loads/years of valuable customer service, sales experience to perform any Position in the near future., Fast learner, Excellent with closing a deal., Customer service is my Passion, I understand the value of excellent customer service, I am great with people with disabilities or any barriers to make them feel welcomed, I work great in a team and part of a team, I have never had a single customers complaint in my work history, I am great with children and animals, Fast thinker, Fast but smooth worker, Problem solving skills, Skill to get a task done and done right on time, very punctual, Skill to keep professional and personal life and thoughts separate, I know the value of every single customer that approaches the store or place., I’m bubbly, happy and positive all the time, Life’s too short, People count on me, reliability, I Make people feel welcomed and good to approach me and share any concerns, comments or issues in any work field I work at., Excellent with technology (computers, electronic devices etc.)
Volunteer Experience
- Terry Fox Fundraising, 2012, Mississauga, Ontario, Helped out in General duties
- Canada Day Celebration, 2011, Mississauga, Ontario, Helped out in General duties
- Heart/Stroke Foundation, 2010, Mississauga, Ontario, Helped out in setting up tables, Serving light refreshments
- Mosaic, festival, 2014, Mississauga, Ontario, Helped out in General duties
References
Available upon request
Languages
English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Lead Station Agent
Air Canada
10.2018 - Current
Customer Service Representative
Scotiabank
10.2014 - 02.2018
Key Holder, Supervisor
Wind Mobile
10.2014 - 08.2015
Team Leader
SCI Logistics
06.2014 - 01.2016
Part Time Sales Associate
Tip Top Tailors
05.2012 - 01.2013
Part Time Sales Associate
Picture Source
03.2012 - 05.2012
Part Time Server/Cashier
Nader’s Grill and Bakery Restaurant
02.2012 - 08.2012
Part Time Front Cashier/Server
Burger King
11.2011 - 02.2012
OSSD -
Rick Hansen Secondary School
Business Finance Diploma -
Sheridan College
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