ARSLAN AHMED HASHMI
Lahore,Pakistan
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Tarsier Group LTD.
Toronto, ON
09.2024 - Current
- Oversee daily operations for a high-volume moving company, ensuring jobs are scheduled, dispatched, and completed efficiently from start to finish.
- Manage crew scheduling, dispatching, and route planning to maximize productivity while meeting client timelines and service expectations.
- Coordinate fleet operations, including truck allocation, availability planning, and issue resolution to minimize downtime.
- Maintain accurate timesheets, payroll records, and operational data using Excel and internal tracking systems.
- Support the sales team with estimates, bookings, video calls, and operational feasibility reviews to ensure accurate pricing and smooth execution.
- Act as a primary point of contact for client concerns, resolving issues professionally to maintain customer satisfaction and protect company reputation.
- Supervise and guide moving crews, ensuring adherence to safety standards, service protocols, and company policies.
- Recruit, onboard, and assist in training new hires, matching crew members to roles based on performance, experience, and job requirements.
- Monitor job progress in real time, proactively addressing delays, access challenges, or scope changes to keep operations on track.
- Handle damage claims, service follow-ups, and resolution coordination with clients to ensure fair and timely outcomes.
- Oversee online reviews and client feedback, implementing strategies to enhance service quality and brand trust.
- Collaborate with management to identify process improvements, cost controls, and growth opportunities across operations.
Logistics Coordinator & CSM
Quantum Freight Logistics
01.2023 - 08.2024
- Lead and coordinate end-to-end logistics operations, including freight scheduling, route optimization, and performance tracking.
- Collaborate with cross-functional teams to ensure smooth communication and resolve any operational issues in real-time.
- Manage customer accounts, ensuring timely updates, addressing concerns, and driving satisfaction and retention.
- Streamlined logistics processes, reducing costs and improving delivery efficiency for both customers and the business.
- Spearheaded customer success strategies, optimizing client onboarding and delivering tailored solutions to enhance their experience.
- Conduct data analysis to monitor service performance, identify improvements, and implement solutions that drive profitability and customer loyalty.
- (Remote)
Senior Dispatcher
Pro Max Dispatch
01.2020 - 01.2023
- Began as a dispatcher, promoted to Team Lead managing a team of 5 dispatchers.
- Coordinated freight operations, optimized routes, and ensured timely, cost-effective deliveries.
- Developed strategies to reduce delays, improve service quality, and boost efficiency.
- Fostered strong relationships with carriers and clients, ensuring high customer satisfaction and retention.
- Monitored team performance and provided training to enhance dispatcher skills and productivity.
- Analyzed data and KPIs to identify areas for improvement, leading to increased profitability.
Education
Bachelors - Applied Psychology
University of Management And Technology
02-2028
Skills
- Freight Scheduling & Route Optimization
- Customer Retention & Account Management
- Process Improvement & Cost Reduction
- Performance Tracking & Data Analysis
- Cross-Functional Team Collaboration
- Leadership & Team Mentorship
- Problem-Solving & Real-Time Issue Resolution
- Negotiation
- Planning and implementation
- Ms Office
LANGUAGES
English - Native or Bilingual Proficiency
Native or Bilingual
Urdu - Native or Bilingual Proficiency
Native or Bilingual
Certification
- Customer Service Skills
- Supply Chain Management - Alison
- Strategy & Operation
- Marketing and Communications
- Essential Management Skill - IBMI Berlin Germany
Timeline
Operations Manager
Tarsier Group LTD.
09.2024 - Current
Logistics Coordinator & CSM
Quantum Freight Logistics
01.2023 - 08.2024
Senior Dispatcher
Pro Max Dispatch
01.2020 - 01.2023
Bachelors - Applied Psychology
University of Management And Technology