Summary
Overview
Work History
Education
Skills
Class 5 licence holder
Timeline
Generic

Arshwinder Kaur

Edmonton,AB

Summary

Energetic and socially inclined, hard working, fast learning and acceptant to constructive criticism. Motivation for proving worth and work ethic. Highly passionate to serve in the community with responsibility while keeping a good working environment.

Overview

4
4
years of professional experience

Work History

Team Associate

Tim Hortons
04.2022 - 07.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Face to face communication respectfully with diverse community members.
  • Navigate complex interactions , solve problems and satisfy customer needs.

Dispatcher

Wahla Freight Line.inc
01.2020 - 07.2023
  • Having map reading experience to get best loads for fleets.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.

Office Administrator

SR IT SECURITY
03.2020 - 07.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Service Representative

Astoria Marketing
07.2019 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Reached given target of sales goals from first week at work
  • Talk to more than 100 customers and convince half of them with on daily basis
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customers questions and resolved regarding their complaints
  • Provided customers best solutions for their enquiries at very first time

Education

BBA - Human Resource Management

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2019

BBA - Project Management - Information Technology

Centennial College of Applied Arts And Technology
Scarborough, ON
04.2018

Bachelor of Science - Computer Science

IK Gujral Punjab Technical University
India
04.2011

Skills

  • Effective communication skill to understand and solve problems professionally and respectfully
  • Map reading skills and track fleets to make sure are following correct routes being followed and on time
  • Knowledge of local/provincial Traffic safety act
  • Experienced in conflict resolution and problem solving

Class 5 licence holder

Have  4 year Canadian driving experience and more than 10 year away from canada driving experience.

Timeline

Team Associate

Tim Hortons
04.2022 - 07.2023

Office Administrator

SR IT SECURITY
03.2020 - 07.2021

Dispatcher

Wahla Freight Line.inc
01.2020 - 07.2023

Customer Service Representative

Astoria Marketing
07.2019 - 09.2019

BBA - Human Resource Management

Centennial College of Applied Arts And Technology

BBA - Project Management - Information Technology

Centennial College of Applied Arts And Technology

Bachelor of Science - Computer Science

IK Gujral Punjab Technical University

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Arshwinder Kaur