Arshdeep Tiwana
Summary
Adept at driving operational excellence, I spearheaded a team at Ace Liquor Discounter, enhancing store efficiency and customer satisfaction. My leadership significantly reduced waste by optimizing workflows, showcasing my problem-solving acumen and team coaching abilities. Skilled in inventory control and customer relations, I consistently exceed performance goals, ensuring a positive impact on the bottom line.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Ace Liquor Discounter
05.2022 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Supervisor
Ace Liquor Discounter
04.2021 - 05.2022
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Sales Associate
Ace Liquor Discounter
06.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Produce Manager
Apna Punjab Grocery Store
05.2019 - 06.2020
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Purchased produce following guidelines of marketing plan.
Picker Packer
Amazon
06.2019 - 05.2020
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
Store Associate
Apna Punjab Grocery Store
06.2017 - 05.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Diploma - Business Administration
Bow Valley College
Calgary, AB06.2020
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Goals and performance
- Supply Ordering
- Store displays
- Inventory Control
- Recruitment and hiring
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Professional Working
Certification
- Pro Serve Certificate
- Emergency First Aid (CSA Basic) - Level A CPR and AED
Timeline
Store Manager
Ace Liquor Discounter
05.2022 - 02.2024
Store Supervisor
Ace Liquor Discounter
04.2021 - 05.2022
Sales Associate
Ace Liquor Discounter
06.2020 - 04.2021
Picker Packer
Amazon
06.2019 - 05.2020
Produce Manager
Apna Punjab Grocery Store
05.2019 - 06.2020
Store Associate
Apna Punjab Grocery Store
06.2017 - 05.2019
Diploma - Business Administration
Bow Valley College
Similar Profiles
Alexander StangAlexander Stang
Cashier at Ace Liquor DiscounterCashier at Ace Liquor Discounter
Kaylee PollardKaylee Pollard
Liquor Store Associate at Ace Liquor DiscounterLiquor Store Associate at Ace Liquor Discounter
Carrie BrownCarrie Brown
Key Holder at Ace Liquor DiscounterKey Holder at Ace Liquor Discounter
GURJOT SINGH RANDHAWAGURJOT SINGH RANDHAWA
Sales Associate at Ace Liquor DiscounterSales Associate at Ace Liquor Discounter
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile