Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arshpuneet Kaur

Winnipeg,MB

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

10
10
years of professional experience

Work History

Operational Supervisor

Aramark (UOFM)
Winnipeg, MB
03.2022 - Current
  • Handled catering scheduling, ordered food and planned events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Set schedules for staff by planning and designating shifts and hours.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Designed catering packages to increase sales and customer experience.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced sales by promoting products and assisting with creative menu selections.

Administrative Assistant/admin supervisor

Right At Home/ Dynacare
Winnipeg, MB
09.2021 - 04.2022
  • So this position was at a COVID testing sight which is located at an airport
  • Where they test passengers selected by the CBSA
  • This was a project of Dynacare, but the hiring company is RIGHT AT HOME
  • Managed Access databases converting complex data into easy-to-interpret data.
  • My role is to supervise all the admin staff and to make sure the registration for all the traveler's is accurate and safe
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions within the airport
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.

Assistant Manager

Magic sushi restaurant
Winnipeg, MB
10.2018 - 11.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

Healthcare aide

Shared Health
Winnipeg, MB
01.2020 - 12.2020
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Sous Chef

Monalisa restaurante
Winnipeg, MB
02.2019 - 12.2019
  • This restaurant specialized in fine dine Italian food. Famous for its wine collection ,pizza and desserts
  • Acted as head chef when required to maintain continuity of service and quality.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
  • Collaborated with staff members to create meals for large banquets.
  • Established and updated staff schedules and assignments to optimize coverage of peak times.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Chef de Partie

Era bistro
Winnipeg, MB
01.2017 - 01.2018
  • Maintained well-organized mise en place to keep work consistent.
  • Operated all kitchen equipment safely to prevent injuries.
  • Prepared items for roasting, sautéing, frying and baking.
  • Plated meals paying special attention to garnishes and overall presentation.
  • Complied with portion and serving sizes as per restaurant standards.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Worked closely with head chef to create banquet menu for wedding guests.

Banquet Prep Cook

Canada Inns
Winnipeg, MB
09.2017 - 12.2017
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Cooked, take-out orders per shift and securely packaged and labeled each order.
  • Identified inefficiencies leading to improved productivity.

Cashier/Cook/Supervisor

Harvey's
Winnipeg, MB
07.2016 - 04.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Assistant Manager

Popeye's Restaurants
North York, ON
05.2015 - 06.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.

Sales Representative

Koodo Mobile
Toronto, ON
03.2014 - 12.2014
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Education

Culinary arts

Louis Riel Arts And Technology Ctr.
Winnipeg, MB
02.2017

DEP or Skilled Trade Certificate in Fashion trends - Fashion

London School of Trends
London
08.2021

Diploma - Accounting

Centennial College
05.2016

Certificate in Healthcare Aide - Healthcare

Red River College
Winnipeg
05.2020

Skills

  • Operational Procedures
  • Human Resources Oversight
  • Administrative Management
  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Schedule Management
  • Computer Skills
  • Payroll Processing
  • Kronos Timekeeping
  • Microsoft Office
  • Issue and Complaint Resolution
  • Strategic Planning
  • Interpersonal Skills

Accomplishments

  • Collaborated with team of Magic sushi restaurant in the designing/ developing of their other franchise called HONU POKE located in Winnipeg at main street and in the heart of the city.


Timeline

Operational Supervisor

Aramark (UOFM)
03.2022 - Current

Administrative Assistant/admin supervisor

Right At Home/ Dynacare
09.2021 - 04.2022

Healthcare aide

Shared Health
01.2020 - 12.2020

Sous Chef

Monalisa restaurante
02.2019 - 12.2019

Assistant Manager

Magic sushi restaurant
10.2018 - 11.2021

Banquet Prep Cook

Canada Inns
09.2017 - 12.2017

Chef de Partie

Era bistro
01.2017 - 01.2018

Cashier/Cook/Supervisor

Harvey's
07.2016 - 04.2017

Assistant Manager

Popeye's Restaurants
05.2015 - 06.2016

Sales Representative

Koodo Mobile
03.2014 - 12.2014

Culinary arts

Louis Riel Arts And Technology Ctr.

DEP or Skilled Trade Certificate in Fashion trends - Fashion

London School of Trends

Diploma - Accounting

Centennial College

Certificate in Healthcare Aide - Healthcare

Red River College

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Arshpuneet Kaur