Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Arshpreet Kaur Sekhon

Canmore

Summary

Dynamic customer service professional with a proven track record at Bon Voyage Travel Agency, excelling in complaint resolution and client relationship management. Leveraging strong scheduling skills and Microsoft Office expertise, I consistently delivered tailored travel solutions, fostering repeat business and positive referrals through attentive service and effective communication.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Bon Voyage Travel Agency
09.2024 - 07.2025

o Delivered personalized customer service by understanding client preferences and recommending suitable travel packages, accommodations, and insurance options.

o Handled payment processing, booking confirmations, and post-sale follow-ups to ensure seamless travel experiences.

o Built strong client relationships through attentive service, resulting in repeat bookings and positive referrals.

o Participated in team meetings to discuss sales strategies, customer feedback, and service improvements.

Sales Associate

Serve to Care
09.2024 - 07.2025

o Educated customers about company services, promotional offers, and benefits tailored to individual care needs.

o Maintained strong product knowledge to confidently recommend and upsell healthcare solutions and care services.

o Maintained accurate sales records and prepared weekly performance reports for management.

o Handled client feedback and resolved concerns promptly to ensure retention and positive experiences.

Education

Diploma - Computer Science

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
08-2024

Secondary School -

Saint Maha Pragya
Jagraon, India
03-2022

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Call center operations
  • Microsoft office expertise
  • Spreadsheet management
  • Technical support
  • Paperwork processing
  • Retail store support
  • Microsoft outlook
  • Customer relationship management (CRM)

Languages

Punjabi

Timeline

Customer Service Representative

Bon Voyage Travel Agency
09.2024 - 07.2025

Sales Associate

Serve to Care
09.2024 - 07.2025

Diploma - Computer Science

Sheridan College Institute of Technology And Advanced Learning

Secondary School -

Saint Maha Pragya
Arshpreet Kaur Sekhon