Dynamic customer service professional with a proven track record at Bon Voyage Travel Agency, excelling in complaint resolution and client relationship management. Leveraging strong scheduling skills and Microsoft Office expertise, I consistently delivered tailored travel solutions, fostering repeat business and positive referrals through attentive service and effective communication.
o Delivered personalized customer service by understanding client preferences and recommending suitable travel packages, accommodations, and insurance options.
o Handled payment processing, booking confirmations, and post-sale follow-ups to ensure seamless travel experiences.
o Built strong client relationships through attentive service, resulting in repeat bookings and positive referrals.
o Participated in team meetings to discuss sales strategies, customer feedback, and service improvements.
o Educated customers about company services, promotional offers, and benefits tailored to individual care needs.
o Maintained strong product knowledge to confidently recommend and upsell healthcare solutions and care services.
o Maintained accurate sales records and prepared weekly performance reports for management.
o Handled client feedback and resolved concerns promptly to ensure retention and positive experiences.