ARSHPREET SINGH
London,ON
Summary
Dynamic customer service professional with a proven track record at SUBWAY® Restaurants, excelling in conflict resolution and upselling. Skilled in data entry and active listening, I enhance customer satisfaction and retention through effective communication and relationship-building. Committed to driving sales growth while maintaining high standards of service excellence. I have skills of handling ,multiple client and orders at the same time and looking forward to see myself growing with the organization growth !
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SUBWAY®Restaurants
10.2024 - 06.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
CUSTOMER SERVICE REP AND FOOD MAKER
KFC
01.2024 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Sales Associate
Urban Planet
01.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
SIR WILD LAURIER SECONDARY SCHOOL
London, ON06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- POS OPERATIONS
- EFFECTIVE COM SKILLS
- CUSTOMER SERVICES
Languages
French
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
SUBWAY®Restaurants
10.2024 - 06.2025
CUSTOMER SERVICE REP AND FOOD MAKER
KFC
01.2024 - 08.2024
Sales Associate
Urban Planet
01.2023 - 11.2023
High School Diploma -
SIR WILD LAURIER SECONDARY SCHOOL
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