Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arshpreet Kaur

Oakville,ON

Summary

Dynamic professional with experience at McDonald's, excelling in customer interaction and decisive problem-solving. Proven ability to adapt in team environments and quickly learn new processes. Recognized for enhancing customer satisfaction through effective communication and maintaining high standards of service. Proficient in POS systems and conflict resolution, ensuring smooth operations.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
07.2023 - Current
  • Provided warm customer greetings to foster positive dining experiences through efficient service.
  • Processed orders accurately using POS systems, ensuring completeness and quality.
  • Resolved customer complaints promptly, upholding McDonald's standards for satisfaction.
  • Maintained cleanliness in dining areas, front counter, and food preparation zones for safety compliance.
  • Prepared beverages according to standard operating procedures and health regulations.
  • Supported drive-thru operations during peak hours with speed and precision.
  • Collaborated with team members to meet daily targets and ensure smooth workflow during busy periods.
  • Trained new crew members on store policies, customer service techniques, and safety protocols.

Receptionist

Sacred Touch Public School
05.2022 - 02.2023
  • Delivered proactive customer service through listening and needs assessment.
  • Managed front-desk operations by greeting visitors, answering calls, and directing inquiries.
  • Utilized Microsoft Office to maintain accurate records, track attendance, and manage documentation.
  • Updated electronic and physical filing systems for enhanced accessibility and efficiency.
  • Coordinated meetings, parent-teacher appointments, and internal events.
  • Maintained confidentiality of student records per privacy policies.
  • Supported faculty with clerical tasks including data entry and correspondence drafting.
  • Trained in conflict resolution by addressing concerns and escalating issues appropriately.

Customer Service Representative / Cashier

Amar Medical Store
03.2021 - 04.2022
  • Handled daily cash transactions, ensuring accuracy and accountability while operating POS systems.
  • Delivered prompt, courteous service to customers, helping them with inquiries and purchases in a fast-paced environment.
  • Maintained confidential records including customer details, billing, and transaction logs.
  • Balanced cash drawers at the beginning and end of shifts, identifying and resolving discrepancies independently.
  • Supported basic administrative tasks such as inventory tracking, receipt management, and clerical filing.
  • Demonstrated strong attention to detail and accuracy when processing sales and maintaining financial logs.
  • Built trust with regular customers by offering consistent, professional support and clear communication.

Education

Diploma - Business

Sault College
Toronto, ON
12.2024

12th Grade - Commerce

Khalsa College Public School
01.2021

Skills

  • Proficient in written and oral expression
  • Customer engagement proficiency
  • Responsive teamwork
  • Analytical decision-making
  • Adaptable learner

Languages

English
Hindi
Punjabi

Timeline

Crew Member

McDonald's
07.2023 - Current

Receptionist

Sacred Touch Public School
05.2022 - 02.2023

Customer Service Representative / Cashier

Amar Medical Store
03.2021 - 04.2022

12th Grade - Commerce

Khalsa College Public School

Diploma - Business

Sault College

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Arshpreet Kaur