Arshpreet Kaur
Begowal
Summary
Adept at managing high-stress situations, I excelled at Bawa Transport by enhancing delivery efficiency and improving data tracking. My expertise in dispatch software and exceptional customer service skills contributed to a well-prepared team, significantly boosting operational workflow. Notably skilled in decision-making and active listening, I consistently delivered timely and empathetic solutions to complex challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
Bawa Transport
03.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
MA English - English
Khalsa College Education
Amritsar B.ed - Education
Khalsa College
Amritsar 07.2022
BBA - Business Accountancy
Khalsa College
Amritsar 07.2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Dispatching procedures
- Problem-solving
- Dispatch coordination
- Schedule management
- Route planning
- Schedule coordination
Languages
English
Full Professional
Timeline
Dispatcher
Bawa Transport
03.2021 - Current
MA English - English
Khalsa College Education
B.ed - Education
Khalsa College
BBA - Business Accountancy
Khalsa College
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