Arshpreet Kaur
Brampton,ON
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at GardaWorld Security through exceptional critical thinking and active listening. My expertise in data entry and relationship building led to effective dispute resolution and increased safety, significantly contributing to operational improvements and team training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
GardaWorld Security
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Issued access cards to authorized personnel to monitor access points.
Receptionist Administrator (Optometric Assistant)
Woodside Eyecare
09.2021 - 03.2022
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
Education
High School Diploma -
Centennial College
Scarborough, None04-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Payment processing
- Client relations
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Appointment scheduling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
First Aid & CPR
Security Licence
Timeline
Concierge
GardaWorld Security
06.2022 - Current
Receptionist Administrator (Optometric Assistant)
Woodside Eyecare
09.2021 - 03.2022
High School Diploma -
Centennial College
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