Arshpreet Kaur
Surrey,British Columbia
Summary
Knowledgeable Booking Clerk with attention to detail and excellent recordkeeping abilities. Maintains accurate, balanced, and well-coordinated calendars. Diligent about checking system for new bookings and to resolve conflicts. Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Booking Clerk
Physiotherapy & Health Centre
Surrey, British Columbia
01.2023 - 03.2024
- Manages booking schedules with accuracy, improving customer service efficiency.
- Streamlined Patient data entry, reducing wait times.
- Poses questions directed by staff to screen patients for contradictors.
- Always make alternative arrangements for appointment cancellations.
- Implemented a new filing system that expedited information retrieval.
- Eagerly engaged with clients to ensure their satisfaction and return business.
- Carries out responsibilities following proper health and safety procedures.
- Rearranging Schedules to meet changing demands and requests.
- Display the role of receptionist to support the delivery of patient care.
- Developed a client engagement strategy, increasing customer retention.
- Optimized patient scheduling processes. reducing overlaps and enhancing workflow.
Front Desk Receptionist
Medical Aesthetic Clinic
Port Coquitlam, British Columbia
01.2022 - 12.2022
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled sensitive information in a confidential manner.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Community Support Worker
Community Builders Group
Vancouver, British Columbia
04.2023 - Current
- Developed positive relationships with clients while maintaining professional boundaries.
- Assisted clients in developing life skills and independent living abilities.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Developed individualized plans for clients and monitored progress towards goals.
- Provided transportation for clients to various appointments or activities as required.
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Provided emotional support and encouragement throughout treatment process.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
Education
Diploma in General Education ( Science ) -
Langara College
Vancouver, BC04-2023
High School Diploma -
Bhai Nand Lal Public School
Anandpur Sahib, Punjab, India04-2020
Skills
- Scheduling Coordination
- Office Administration
- Accuracy and Precision
- Upselling strategies
- Marketing support
- Detail Oriented
- Issue Resolution
- Problem-Solving
- Computer Reservation Software
- Documentation And Reporting
Certification
- First Aid/ CPR Certificate
- Food Safety Certificate
- Naloxone Certificate
- Successsful Criminal Record Check
Timeline
Community Support Worker
Community Builders Group
04.2023 - Current
Booking Clerk
Physiotherapy & Health Centre
01.2023 - 03.2024
Front Desk Receptionist
Medical Aesthetic Clinic
01.2022 - 12.2022
Diploma in General Education ( Science ) -
Langara College
High School Diploma -
Bhai Nand Lal Public School
- First Aid/ CPR Certificate
- Food Safety Certificate
- Naloxone Certificate
- Successsful Criminal Record Check
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