Summary
Overview
Work History
Education
Skills
Honors & Awards
Timeline
Generic

Arshpreet Kaur

Sherwood Park,Alberta

Summary

Dedicated Customer service supervisor with 1.7+ years of extensive background in working with high-volume customer interactions. Committed to delivering exceptional service and providing personalized financial solutions to meet customer needs.

Overview

5
5
years of professional experience

Work History

Guest Service Supervisor

Petro-Canada
06.2022 - Current
  • Handled customer inquiries and quickly resolved issues
  • Exceeded sales via proactive product recommendations and upselling
  • Interacted with 90+ customers during an average shift and ensured customer satisfaction
  • Anticipated customer pain points ahead of time and demonstrated product and service usage to help customer get the most from their purchase
  • Worked to understand the needs of each customer and addressed all their concerns in a timely and effective manner
  • Sold 100+ wash & go cards plus other products during promotional deals
  • Trained new staff members on company policies, procedures, and job responsibilities.

Home Tutor

Self-employeed
04.2019 - 04.2020
  • Supported students with helpful study habits and exam strategies.
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
  • Assisted students in developing study skills and strategies.
  • Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
  • Communicated with parents and teachers on students' progress.
  • Issued reports updating students, parents and teachers on student progress.

Education

Business Administration Finance -

Sheridan College-Brampton

Skills

  • Communication
  • Product knowledge
  • Team collaboration
  • MS Office
  • Multi-tasking
  • Time-management
  • Computer Skills
  • Customer Service
  • Processing payments
  • Inventory Management
  • Staff Training

Honors & Awards

Employee of the year

Petro Canada - 11/2023

Acknowledged for outstanding performance and exemplary leadership as a customer service supervisor, demonstrated through effective team management, increased upselling, and driving sales growth.

Timeline

Guest Service Supervisor

Petro-Canada
06.2022 - Current

Home Tutor

Self-employeed
04.2019 - 04.2020

Business Administration Finance -

Sheridan College-Brampton

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Arshpreet Kaur