ARSHPREET KAUR
BRAMPTON,ONTARIO
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Reliable team member accustomed to taking on challenging tasks.
Overview
5
5
years of professional experience
Work History
Dispatcher Coordinator
CANAMRO TRANSPORT
Brampton, ON
03.2021 - 01.2022
- Responding to high volume of phone and email requests to provide logistics information.
- Monitoring driver locations in field and solved discrepancies to keep team on-track.
- Controlling costs with optimizing route plan to maximize daily appointments and minimize time waste.
- Organizing paperwork and explaining individual job parameters for each assignment.
- Communicating with customers regarding the loads booked by dispatchers.
- Tracking the drivers and responding back to customers on the update for their ETA.
- Familiar with X- Pert Dispatch and Loadlink software.
- Asking drivers to send Bill of Lading after every delivery and providing BOL to specific department.
Dispatch Coordinator
D.S TRANSPORT CORPORATION
Ludhiana, Punjab
05.2020 - 02.2021
- Planning, organizing and managing work of subordinate staff to accomplish consistent work within organizational standards.
- Directing dispatching, routing and tracking of fleet vehicles.
- Working closely with personnel, customers and contractors to resolve problems.
- Familiar with Loadlink Software.
- Planning trips for the drivers.
Business Development Manager
PQMS QUALITY SERVICES PVT. LTD.
Ludhiana, Punjab
10.2019 - 04.2020
- Maintaining the records and providing certification to the approved yoga students
- To increase client base
- To generate the revenue for the company
- In - depth Knowledge of business products and services
- Socially active and taking care of marketing strategies in order to attract the targeted audience
- Managing the communication of the organization with the clients via emails, telephones and website
- Responding the queries made by the clients and the students about the company product and services
- Act as a link between the organization and the clients to ensure clients take more interest in company's product and services
- Communicating the necessary changes and new business leads with the clients which is done within the business
- Taking meetings for smooth process and the functioning and ensuing profits are met
- Managing reports and management information to ensure the
Customer Experience Specialist
URBAN COMPANY
Gurugram, Haryana
06.2016 - 09.2019
- Business meets up with the requirements of the clients
- Take on escalated, complex customer issues and developed creative solutions to restore loyalty
- To connect with the customers who have placed their requests for any services available on Urban Company platform
- To upfront connect with customers online via telephone/ emails and resolve their concerns
- Working effectively under pressure and with demanding performance targets
- Documenting interactions in detail in internal database to keep records updated about customers' needs and implemented solutions
- To display excellent customer service skills and identifying and overcoming objections of the customers
- Two way dealing with the customers and the partners of the company
- Last resort to resolve the escalated case given by customer service team
- Responsible for retaining the customers as well as the partners of the company.
Education
BBA -
Khalsa Institute of Management & Technology
Ludhiana, PunjabMBA -
Punjab College of Technical & Education
Baddowal, PunjabAccomplishments
- Certified as a top SPS performer.
- Certified as the best trainee of the batch (2017).
- Awarded with the Customer Championship Certification.
- 1st Runner up in ET Quiz.
- Awarded as a Silver Club member from Delhi zone during the Internship program.
- Awarded 1st prize in Collage Making competition at Inter- College level.
- Top 10 contestants in Mr. & Miss. Ludhiana Contest.
- Good and responsible stage manager and coordinator and have received many certifications for the same.
Declaration
I hereby confirm that all the above given information is correct to the best of my knowledge.
Timeline
Dispatcher Coordinator
CANAMRO TRANSPORT
03.2021 - 01.2022
Dispatch Coordinator
D.S TRANSPORT CORPORATION
05.2020 - 02.2021
Business Development Manager
PQMS QUALITY SERVICES PVT. LTD.
10.2019 - 04.2020
Customer Experience Specialist
URBAN COMPANY
06.2016 - 09.2019
BBA -
Khalsa Institute of Management & Technology
MBA -
Punjab College of Technical & Education