Arshjot Kour Rissam
Montreal,QC
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Tim Hortons through critical thinking and team collaboration. Excelled in maintaining safety standards and shipment tracking at FedEx Ground, demonstrating a keen ability to learn and adapt. Achieved significant improvements in business development and client loyalty at Saedar Tool House by leveraging hard and soft skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Package Handler
Fedex Ground
Montreal, QC
05.2024 - Current
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues related to work.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Customer Service Representative
Tim Hortons
Montreal, QC
06.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Business Development Officer
Saedar Tool House
India
02.2020 - 02.2023
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Front Desk Manager
Harnoor Academy
India
07.2016 - 01.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
Transportation And Logistics - Business
LaSalle College
Montreal, QC03.2024
Bachelor Of Commerce (honours) - Business
University of Jammu
Jammu , India06.2016
Skills
- Maintaining records
- Warehouse Safety
- Shipment Tracking
- Team Collaboration
- Willing to Learn
- Critical Thinking
- Safety Precautions
Languages
English
Full Professional
French
Elementary
Certification
Women and Law
Timeline
Warehouse Package Handler
Fedex Ground
05.2024 - Current
Customer Service Representative
Tim Hortons
06.2023 - 07.2024
Business Development Officer
Saedar Tool House
02.2020 - 02.2023
Front Desk Manager
Harnoor Academy
07.2016 - 01.2020
Transportation And Logistics - Business
LaSalle College
Bachelor Of Commerce (honours) - Business
University of Jammu