Arshiya Fatima Syeda
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/Bank Teller
Axis Bank
04.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Enhanced productivity levels by anticipating needs and delivering outstanding support
Education
High School Diploma -
The Progress Degree Collage
Hyderabad , IndiaBachelor of Business Administration - Project Management
Yorkville University
Toronto, ON2025
Skills
- Computer Proficiency
- Microsoft Word
- Sales Expertise
- Delivery Scheduling
- Customer service orientation
- Customer service and assistance
Timeline
Customer Service Representative/Bank Teller
Axis Bank
04.2020 - 06.2022
High School Diploma -
The Progress Degree Collage
Bachelor of Business Administration - Project Management
Yorkville University
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