Arshiya Begum
Brampton,ON
Summary
Creative Process Executive with 6 years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking potential areas of improvement. Known for consistent, iterative progress towards maximally effective and profitable business proceedings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technology Solutions Ltd.
10.2017 - 10.2023
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Trained in-house users on advanced functionality of MS Word and Excel.
- Trained employees how to fix problems, correct mistakes and maximize productivity.
- Supervised and direct team of 30 professionals in goggle map project.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Creation of policy presentations and docs
- Creating PKT's/Quiz for ops team
- Refresher sessions to the existing ops.
Costumer Service Representative
Airtel Office
06.2016 - 07.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Bachelor of Engineering - Electrical Engineering
MVSR Engineering College
India06.2017
Skills
- Proposal Development
- Workflow Analysis
- Efficiency Improvement
- Performance Incentives
- Account Updates
- Claims Processing
- Document Preparation
- Security Understanding
- Report Writing Skills
- Escalation Procedures
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 members.
- Resolved product issue through consumer testing.
- Got promoted as supervisor by completing training the staffs with accuracy and efficiency.
- Documented and resolved PIP staffs which led to the success of the project.
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Punjabi
Native or Bilingual
French
Elementary
Certification
- Customer Support Training at Udemy
Timeline
Senior Process Executive
Cognizant Technology Solutions Ltd.
10.2017 - 10.2023
Costumer Service Representative
Airtel Office
06.2016 - 07.2017
Bachelor of Engineering - Electrical Engineering
MVSR Engineering College
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