Arshia Kaur Saluja
Surrey,Canada
Summary
Proactive second-year Business Administration undergraduate at Simon Fraser University, specializing in Innovation & Entrepreneurship and Operations at the Beedie School of Business. Possesses refined written and oral communication skills developed through a year of leadership volunteer work and collaborative projects focused on employee satisfaction and automated hiring procedures. Demonstrates proficiency in engaging users across various platforms, including phone, chat, and email, while maintaining meticulous documentation of interactions. With 2.5 years of experience in customer service and management, strong interpersonal skills are complemented by a solid foundation in Microsoft Office, PowerPoint, and Zoom, ensuring effective communication and problem-solving to meet client needs while fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Store Manager
Reitmans
01.2025 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
ASSISTANT STORE MANAGER
WALMART
01.2022 - 01.2025
- Well-versed in all the products available to provide informed guidance on merchandise and current developments to suit the requirements of clients.
- Monitored and managed purchase orders to ensure prompt delivery, thereby improving customers’ overall satisfaction with our online ordering system.
- Built a rapport with each customer and paid meticulous attention to detail in order to comprehend their needs and requirements.
- Verified and replenished inventory to prevent shortages, thus sustaining efficiency in store operations.
- Maintained a consistently positive attitude to promote a harmonious team atmosphere, resulting in increased store engagement and productivity.
CUSTOMER SERVICE REPRESENTATIVE / HEAD CASHIER
VALUE VILLAGE
01.2022 - 08.2022
- Developed strong interpersonal skills and relationships through daily communication with 30-50 customers per hour. Selected for independent positions, including overseeing the scan-and-go counter.
- Consistently delivered outstanding performance, and frequently received public recognition from managers. Improved customer experience and satisfaction by utilizing multilingual communication skills.
- Led a team of 10-15 employees and earned positive customer feedback by fostering a steadfast dedication to cultivating productive relationships, resolving intricate issues, collaborating effectively in teams, and earning customer loyalty.
- Collaborated with senior supervisors to conduct inventory counts and generate purchase order estimates for restocking inventory on a weekly or monthly basis, in accordance with seasonal and demand fluctuations.
MERCHANDISE ASSOCIATE
DOLLARAMA
11.2021 - 12.2021
- Utilised active listening skills to successfully resolve intricate conflicts, ensuring that customers were satisfied with the outcome. Maintained effective communication with the management team to improve overall efficiency and facilitate a smooth operation.
- Drove customer loyalty by promoting various programs, such as the gift card membership package. Offered personalized product recommendations to customers, taking into account their specific needs and interests.
- Delivered excellent customer service with a fair, friendly, and courteous approach, ensuring a positive experience for all customers. Supported both administrative and customer service duties, including inventory management, stocking, and day-to-day sales operations.
- Assisted customers by providing relevant information and resolving any issues, concerns, or complaints they may have had. Determined or identified prices for goods, services, or admission and calculated bills using optical price scanners, cash registers, or calculators.
- Arranged consistent shelves, bins, and racks at all departments locations by following established planograms.
HEAD DIGITAL MARKETER
CANNON EYE ADVERTISING LTD
06.2020 - 08.2021
- Closely monitor the performance of digital marketing campaigns, using analytics tools to measure key performance indicators (KPIs) such as website traffic, conversion rates, click-through rates, and engagement metrics.
- Kept abreast of the latest digital marketing trends, emerging technologies, and industry best practices. They continuously evaluate new opportunities and platforms to leverage for the organization’s benefit.
- Planning and execution of digital marketing campaigns across various channels such as search engine marketing (SEM), search engine optimization (SEO), social media, email marketing, content marketing, and other.
- Responsible for managing the digital marketing budget, allocating resources effectively to different campaigns and initiatives. Also monitor expenses, analyze return on investment (ROI), and make data-driven decisions to optimize budget allocation.
OFFICE ADMINISTRATOR / FRONT DESK RECEPTIONIST
KAD SERVICES
01.2020 - 04.2020
- Providing administrative assistance to senior staff members, such as managing calendars, scheduling meetings, and handling correspondence.
- Assisting with budget creation and monitoring office expenses, including tracking invoices, processing payments, and maintaining financial records.
- Acting as a liaison between various departments, handling phone calls, emails, and other correspondence, and ensuring effective communication within the office.
- Ensuring the seamless execution of day-to-day office activities, encompassing supply management, schedule coordination, and facilitation of office-wide initiatives.
- Completed bi-weekly payroll for 15-20 employees.
Education
BBA - Innovation & Entrepreneurship And Operations
Simon Fraser University
Burnaby, BC08.2026
Skills
- Communication strategy
- Administration and managerial skills
- Safety attitude & leadership skills
- Proactive approach
- Resourceful & enterprising
- Problem solving skill
- Work well under pressure
- Attention to detail
- Listening and comprehension
- Problem-solving
- Time management
Language
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Limited Working
French (beginner)
Limited Working
Timeline
Store Manager
Reitmans
01.2025 - Current
ASSISTANT STORE MANAGER
WALMART
01.2022 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE / HEAD CASHIER
VALUE VILLAGE
01.2022 - 08.2022
MERCHANDISE ASSOCIATE
DOLLARAMA
11.2021 - 12.2021
HEAD DIGITAL MARKETER
CANNON EYE ADVERTISING LTD
06.2020 - 08.2021
OFFICE ADMINISTRATOR / FRONT DESK RECEPTIONIST
KAD SERVICES
01.2020 - 04.2020
BBA - Innovation & Entrepreneurship And Operations
Simon Fraser University
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