Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arshia Gupta

Winnipeg,Manitoba

Summary


Dependable individual successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Companion

Elite nursing home
04.2023 - Current
  • Take care and provide companionship of the residents at the golden door geriatric center
  • Developed rapport to create safe and trusting environment for care.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored progress and documented patient health status changes to keep care team updated.


Website translator

Nuro corp
11.2022 - 05.2023
  • Translated the official website for Nuro corp from English to Hindi.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
  • Repeated and restructured complex translations to optimize understanding.

Trainee Program

MHRE, University of Manitoba
03.2022 - 11.2022
  • The purpose of this training program is to provide students an opportunity to explore the various aspects of health sciences that are usually not experienced
  • Introduced to various niche topics in health sciences to help get a better clarity of career and study opportunities.

Barista

Starbucks
07.2022 - 09.2022
  • Applauded by the manager while taking orders and handing them out to the customers for excellent verbal communication skills and positive body language.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

COVID-19 Screener

Health Sciences Centre
02.2011 - 09.2022


  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.

English Conversation Classroom Assistant

A And O
09.2021 - 04.2022
  • Assisted the instructor in keeping the class engaged by preparing presentations on various public events/festivals, encouraging the students to participate in the discussions and helping by trouble shooting minor technical issues.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Helped teacher prepare instructional material and displays.
  • Developed and implemented strategies to improve student engagement.

Security Guard

Gardaworld
08.2021 - 03.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Orientation Volunteer

International College of Manitoba
09.2020 - 09.2021


  • Facilitated group activities among assigned students and promoted community bonds through engaging events.
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with registration.
  • Sustained collaborative relationships with faculty, staff and administration.
  • Provided directions and general information to visitors regarding popular events and places of interest.

Crew Member

Tim Hortons
06.2021 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Bachelor of Science - General Sciences

University of Manitoba
Winnipeg, MB
08.2024

Skills

  • Caregiver and Family Support
  • POS System Operations
  • Equipment and Store Cleaning
  • Hospitality Service Expertise
  • Cash Register Operation
  • Sales Promotion
  • Guest Relations Management
  • Cool Under Pressure
  • Daily Specials Memorization
  • Menu Item Recommendation

Certification

Smart Choices

Childcare Assistant

CPR/AED/First aid (Level C)

Timeline

Companion

Elite nursing home
04.2023 - Current

Website translator

Nuro corp
11.2022 - 05.2023

Barista

Starbucks
07.2022 - 09.2022

Trainee Program

MHRE, University of Manitoba
03.2022 - 11.2022

English Conversation Classroom Assistant

A And O
09.2021 - 04.2022

Security Guard

Gardaworld
08.2021 - 03.2022

Crew Member

Tim Hortons
06.2021 - 08.2021

Orientation Volunteer

International College of Manitoba
09.2020 - 09.2021

COVID-19 Screener

Health Sciences Centre
02.2011 - 09.2022

Bachelor of Science - General Sciences

University of Manitoba

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Arshia Gupta