Arshdeep S Sidhu
Surrey,BC
Summary
Adept at transforming dispatch operations at Brown Boys Transport, I streamlined scheduling and enhanced team performance, achieving notable improvements in customer satisfaction. Leveraging skills in transportation coordination and positive communication, my leadership fostered a collaborative environment, significantly boosting efficiency and service quality without compromising safety or reliability.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
Brown Boys Transport
08.2020 - Current
- Supervised team of 8-10 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
Backend Manager
Simmons Mattress Gallery
12.2023 - 02.2024
- Implemented robust security measures to protect sensitive data from unauthorized access or breaches.
- Managed resource allocation effectively, ensuring optimal utilization of hardware and software resources.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Security Guard
WG Security
12.2019 - 07.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Material Handler
Damco Warehouse
09.2019 - 11.2019
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Education
Associate of Arts - Arts And Sciences
Alexander College
Burnaby, BC04.2022
Skills
- Transportation Coordination
- Attendance documentation
- Employee Training
- Tracking of man hours
- Route Planning
- Coaching and onboarding
- Positive communication skills
- Incident Reporting
- Records Maintenance
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Valid Driver's License
- Dependable and reliable
- Safe Driving
- Problem-Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Backend Manager
Simmons Mattress Gallery
12.2023 - 02.2024
Dispatch Supervisor
Brown Boys Transport
08.2020 - Current
Security Guard
WG Security
12.2019 - 07.2020
Material Handler
Damco Warehouse
09.2019 - 11.2019
Associate of Arts - Arts And Sciences
Alexander College
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