Arshdeep Kaur Rai
Ambar Surrey Rstaurant & Dhaba
Surrey,BC
3
Languages
1
Certification
3
years of professional experience
Hospitality professional with experience in fast-paced dining environments, front-of-house operations, and customer service. Skilled in providing friendly and personalized service, handling POS and food & beverage orders, supporting daily operations, and training team members. Currently pursuing a Bachelor of Hospitality Management, with a strong commitment to creating welcoming and positive dining experiences for residents and guests.
Work History
Shift Leader
1 Year 2 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Trained new servers on menu items, service standards, and safety protocols.
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
Hospitality Volunteer
- Assisted in setup and breakdown of event spaces for college functions.
- Supported hospitality team by organizing supplies and materials efficiently.
- Engaged with guests to ensure a welcoming and friendly environment.
- Learned safety protocols for food handling and service during events.
Server
4 Months- Trained new servers on menu items, service standards, and operational procedures.
- Managed multiple tables simultaneously while providing attentive service to guests.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
Head Hostess
7 Months- Managed front-of-house operations, ensuring seamless guest experiences and optimal table turnover.
- Trained and mentored junior hostesses, fostering a collaborative and efficient team environment.
- Oversaw reservation management using OpenTable, optimizing seating arrangements during peak hours.
- Developed and implemented strategies to enhance customer service standards, resulting in improved guest satisfaction.
Server
4 Months- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Processed orders efficiently using point-of-sale systems, ensuring accuracy in transactions.
Food & Beverage Operational Assistant
6 Months- Assisted in daily food and beverage preparation, ensuring adherence to quality standards.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Supported team in maintaining cleanliness and organization of workstations.
- Implemented efficient service protocols, enhancing customer satisfaction rates.
Education
Bachelor of Hospitality Management - Business Management
Skills
Customer & Resident Service
Food & Beverage Service
POS & Cash Handling
Guest Relations
Front-of-House Operations
Team Leadership & Training
Order Taking & Accuracy
Problem-Solving
Communication & Active Listening
Teamwork & Collaboration
Attention to Detail
Time Management
Cleanliness & Safety Standards
Conflict Resolution
Professional & Positive Attitude
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Serving it right
Food safe level 1
WHMIS
Timeline
Hospitality Volunteer
Western Community College
04.2026 - 04.2026Read More
Shift Leader
Ambar Surrey Rstaurant & Dhaba
07.2025 - CurrentRead More
Server
Tandoori Flame Surrey-Delta
07.2025 - 11.2025Read More
Head Hostess
Tasty Indian Bistro
12.2024 - 07.2025Read More
Server
Maharaja Restaurant
08.2024 - 12.2024Read More
Food & Beverage Operational Assistant
Aggarwal Sweets
01.2024 - 07.2024Read More
Western Community College
Bachelor of Hospitality Management from Business Management
Read More