Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
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Arshdeep Kaur

Calgary,AB

Summary

Proven customer service professional with experience at Miss Ramandeep, adept in complaint handling and displaying empathy, significantly improving customer satisfaction. Skilled in call center operations and maintaining patience under pressure, showcasing a results-driven approach with a focus on achieving positive outcomes.

Overview

3
3
years of professional experience

Work History

D Mart Customer Service, Front, Punjab

Miss Ramandeep
03.2022 - 02.2024
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Haveli, Kitchen Helper, and Receptionist

Mr. JOBANJEET SINGH
01.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

+2 - Humanities Studies

THE MILLENNIUM SCHOOL BATHINDA
BATHINDA PUNJAB

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Call center experience

Languages

English
Full Professional
Punjabi
Native or Bilingual

Availability

Monday, Tuesday, Friday, Saturday, Sunday

Timeline

D Mart Customer Service, Front, Punjab

Miss Ramandeep
03.2022 - 02.2024

Haveli, Kitchen Helper, and Receptionist

Mr. JOBANJEET SINGH
01.2021 - 08.2021

+2 - Humanities Studies

THE MILLENNIUM SCHOOL BATHINDA

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Arshdeep Kaur