Open To Work
Arshdeep Singh
Buchanan Technologies
Charlottetown,PE
Work Preference
Job Search Status:
Open to work
Desired Job Title
IT Service Desk AnalystCustomer Service Representative
Work Type
Full TimePart Time
Location Preference
RemoteOn-Site
Location:
Charlottetown, PE
Open to relocation:
No
3
Languages
4
Years of experience
Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.
Work History
IT Service Desk Analyst
3 Years 10 Months- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
Customer Service Representative
5 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED
- Diploma in Microcomputers and Computer Networking
- 3.8 GPA
Skills
Data backup and recovery
System monitoring
Network troubleshooting
Ticketing system proficiency
Remote support
Technical application support
Incident management
Microsoft outlook
Service desk experience
Software support
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
IT Service Desk Analyst
Buchanan Technologies
05.2022 - 03.2026Read More
Customer Service Representative
Joeyco
10.2021 - 03.2022Read More
Herzing College
GED
Read More