Arshdeep Singh
Truro
Summary
Customer-focused and safety-oriented security professional with experience in high-traffic, public-facing environments, delivering respectful, calm, and professional interactions while supporting organizational safety objectives. Proven ability to engage with diverse individuals, identify potential risks, and respond appropriately to security alerts and incidents. Strong background in access control, patrol operations, and accurate documentation, with the ability to follow protocols and coordinate effectively with security teams, healthcare staff, and emergency responders. Adaptable, detail-oriented, and committed to maintaining a secure, inclusive, and welcoming environment through professionalism, empathy, and integrity.
Overview
6
6
years of professional experience
Work History
Security Patrol Officer
Paragon Security
08.2021 - 03.2022
- Conducted scheduled patrols across four academic and administrative buildings, ensuring a secure and safe campus environment.
- Performed regular rounds inside and outside each building, verifying that exit doors were secure, alarms were functional, and no unauthorized or forced entry attempts were present.
- Actively monitored for suspicious activity, safety hazards, and policy violations, maintaining high situational awareness at all times.
- Reported completion of each patrol round to dispatch via radio, following established communication protocols.
- Documented patrol observations, incidents, and irregularities in detailed written notes and security logs.
- Inspected facilities for property damage, vandalism, or maintenance issues and reported findings promptly for corrective action.
- Responded professionally to students, staff, and visitors, providing assistance, directions, and reassurance as needed.
- Maintained a professional appearance and alert presence throughout shifts to promote safety, compliance, and deterrence.
Condo Concierge
Condo Concierge Ltd.
03.2020 - 07.2021
- Managed secure access control at residential entry points, verifying identification and monitoring authorized entry for residents, visitors, and contractors.
- Provided clear directions, assistance, and reassurance to residents and guests while maintaining a welcoming and professional demeanor.
- Monitored security systems, cameras, and alarms, responding promptly to alerts and reporting irregular activity.
- Maintained accurate logs of incidents, visitor activity, and equipment performance.
- Collaborated with security personnel, property management, and emergency responders when required.
- Upheld safety, cleanliness, and infection control practices in shared spaces.
NIGHT AUDIT SUPERVISOR
Super 8 Hotel by Wyndham
08.2023 - 01.2026
- Delivered high-quality customer service by actively engaging with guests, identifying needs, and recommending appropriate services to drive satisfaction and repeat business.
- Applied consultative sales techniques to promote services and upgrades, contributing to increased daily revenue and operational targets.
- Maintained strong knowledge of systems and offerings to confidently explain features, pricing, and benefits in a clear, customer-friendly manner.
- Accurately processed transactions using point-of-sale and computer systems, ensuring attention to detail and compliance with company procedures.
- Resolved customer inquiries and concerns promptly and professionally, consistently meeting service excellence standards.
- Collaborated with team members across departments to ensure seamless service delivery and achievement of operational goals.
- Demonstrated adaptability in a fast-paced environment by managing multiple priorities while maintaining a positive and professional demeanor.
- Supported daily operations through effective communication, organization, and adherence to company policies and service standards.
NIGHT SHIFT SUPERVISOR
Four Winds Motel INC.
01.2022 - 07.2023
- Delivered an exceptional customer experience by actively engaging with customers, resolving concerns, and ensuring satisfaction across all service interactions.
- Supported sales performance by promoting services, recommending upgrades, and contributing to revenue and occupancy targets.
- Coached, trained, and motivated team members to deliver consistent customer-focused service and meet performance expectations.
- Collaborated cross-functionally with internal teams to ensure smooth service delivery and a positive end-to-end customer journey.
- Managed daily operations in a fast-paced environment, prioritizing tasks to meet service standards and business needs.
- Handled customer feedback and escalations professionally, using problem-solving skills to resolve issues efficiently.
- Assisted with scheduling, performance feedback, and team development to support productivity and engagement.
- Supported promotional and pricing initiatives aligned with business objectives and customer demand.
- Maintained accurate records, followed company policies, and upheld health and safety standards at all times.
Education
SOFTWARE ENGINEERING TECHNICIAN - Software Engineering
Centennial College
Scarborough, ON04.2021
Skills
- Access Control & Entry Point Screening
- Customer Service & Professional Public Interaction
- Situational Awareness & Threat Identification
- Communication & Active Listening
- Incident Response, De-escalation & Problem Resolution
- Accurate Report Writing & Documentation
- Team Collaboration with Security & Healthcare Staff
- Time Management in High-Traffic, Fast-Paced Environments
- Adaptability, Quick Learning & Technology Readiness
- Policy Compliance, Infection Control & Professional Conduct
Timeline
NIGHT AUDIT SUPERVISOR
Super 8 Hotel by Wyndham
08.2023 - 01.2026
NIGHT SHIFT SUPERVISOR
Four Winds Motel INC.
01.2022 - 07.2023
Security Patrol Officer
Paragon Security
08.2021 - 03.2022
Condo Concierge
Condo Concierge Ltd.
03.2020 - 07.2021
SOFTWARE ENGINEERING TECHNICIAN - Software Engineering
Centennial College