ARSHDEEP SINGH
Summary
Dynamic professional with experience at IO Solutions, adept at delivering exceptional customer service and resolving complex issues. Proficient in CRM software, demonstrating strong communication and problem-solving skills. Achieved high customer satisfaction ratings while effectively managing high-volume inquiries, showcasing a commitment to quality and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
SEAFOOD WORKER
Atlantic Aqua Farms
Borden-Carleton, Canada
05.2024 - Current
- Operating and maintaining machinery for cleaning, processing, and packaging seafood products.
- Conducting quality checks to ensure products meet company standards, and making adjustments as needed.
- Packaging products in various formats (cans, bags, boxes, etc.).
- Accurately recording production data, including quantity, weight, and product details.
CUSTOMER SERVICE ASSOCIATE
IO Solutions
Summerside, Canada
03.2023 - 03.2024
- Handled a high volume of Chats and calls from customers regarding product inquiries, order status, and account assistance.
- Provided accurate and timely information to customers while maintaining a high level of professionalism and courtesy.
- Resolved customer complaints and concerns in a prompt and efficient manner, achieving a high customer satisfaction rating.
- Collaborated with other departments to escalate complex issues and ensure timely resolution.
- Consistently met and exceeded performance metrics, including call handling time and customer satisfaction scores.
Education
DIPLOMA - COMPUTER SCIENCE TECHNOLOGY - SOFTWARE TESTING
Matrix College
Quebec01.2022
HIGH SCHOOL - 12TH NON MEDICAL
Government Secondary School
Muktsar01.2019
Skills
- Attention to detail and quality control
- Physical stamina and endurance
- Teamwork and collaboration
- Basic math and record-keeping skills
- Mechanical skills and machinery operation
- Safety awareness and protocol adherence
- Adaptability and flexibility in a fast-paced environment
Languages
- English
- Indo Aryan - Punjabi
Timeline
SEAFOOD WORKER
Atlantic Aqua Farms
05.2024 - Current
CUSTOMER SERVICE ASSOCIATE
IO Solutions
03.2023 - 03.2024
DIPLOMA - COMPUTER SCIENCE TECHNOLOGY - SOFTWARE TESTING
Matrix College
HIGH SCHOOL - 12TH NON MEDICAL
Government Secondary School