ARSHDEEP SINGH
Winnipeg,Canada
Summary
Dynamic Site Manager with a proven track record at Platinum Parking, enhancing team performance and operational efficiency. Skilled in problem-solving and adept at managing vendor relationships, I drive successful project outcomes while fostering collaboration. My expertise in Microsoft Office and strong communication skills have consistently improved service quality and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Manager
Platinum Parking
Winnipeg, Canada
12.2022 - Current
- Manage operations for over 10 parking sites, overseeing daily activities, and staff management.
- Improved overall operational efficiency, reducing downtime by 30% through proactive maintenance and issue-tracking systems.
- Boosted customer satisfaction scores by 25% through service training and real-time support implementation.
- Increased facility revenue by 15% by optimizing lot layout and streamlining traffic flow..
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Supervise event staffing and logistics, ensuring smooth operations on high-demand days.
- Presented performance and productivity reports to supervisors.
Assistant Manager
Sport Check
Brandon, Canada
01.2020 - 11.2022
- Led and developed high-performing teams, driving a 15% increase in sales, and improving customer satisfaction through exceptional service and training.
- Managed store operations, optimizing payroll, scheduling, and loss prevention to improve profitability, and reduce shrinkage.
- Fostered a collaborative and inclusive work environment while using data-driven insights to enhance store performance and achieve business objectives.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
Customer Service Representative
Bell MTS
Winnipeg, Canada
06.2017 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Diploma - Broadcast Media
Louis Riel Arts And Technology Centre
Winnipeg, MB05-2017
Skills
- Communication Skills
- Teamwork
- Money Math Skills
- Punctuality
- Adaptability
- Positive Attitude
- Prioritization
- Multitasking
- Problem-solving
- Microsoft Office
- Merchandise Displays
- Inventory Management
- Planning
- Promotional Campaigns
Timeline
Operations Manager
Platinum Parking
12.2022 - Current
Assistant Manager
Sport Check
01.2020 - 11.2022
Customer Service Representative
Bell MTS
06.2017 - 12.2019
Diploma - Broadcast Media
Louis Riel Arts And Technology Centre
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