Summary
Overview
Work History
Education
Skills
Timeline
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ARSHDEEP SINGH

Brampton,ON

Summary

Results-driven professional with over 9 years of experience in customer service, operations, and technical support. Demonstrated leadership in team management, process improvement, and driving customer satisfaction. Strong analytical and problem-solving abilities, with expertise in CRM systems, team training, and cross-functional collaboration.

Overview

2026
2026
years of professional experience

Work History

CALL CENTRE LEAD

Elections Ontario
01.2025 - 03.2025
  • Managed customer inquiry escalations and collaborated with the geospatial team utilizing ArcGIS software to resolve voting location issues in a snap election 2025
  • Led training sessions on updated policies and FAQs, improving team efficiency
  • Utilized CRM tools (ICE, EMS, Microsoft Teams) to generate reports and track customer interactions

MANAGEMENT TRAINEE

Enterprise Mobility Ltd
12.2023 - 12.2024
  • Directed a team of 7-8 employees, overseeing fleet operations and customer service
  • Increased ESQI scores by 15% in 3 months through enhanced client engagement
  • Led daily team huddles on fleet management, sales, and service quality improvement
  • Prepared procedures and functional systems for effective operation flow within office and cleaning bay area on everyday basis.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Team player mentality, leadership & skill development through head office training centres and online.

TECHNICAL SALES REPRESENTATIVE

Wesko Locks Ltd
01.2023 - 09.2023
  • Created purchase orders (PO) for seamless accounting and invoicing
  • Investigated root causes of electronic lock issues and collaborated with production teams for resolution
  • Improved customer satisfaction through proactive client communication and troubleshooting
  • Fostered positive client relationships through proactive communication and exceptional service standards, enhancing overall customer satisfaction
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Managed PO's for proper documentation assisting accounting department and invoicing
  • Investigated root cause for different electronic lock issues and addressing to appropriate cross-functional teams in production & shipping department
  • Time bound customer satisfaction strategies & managing different orders of clients with exact ship dates and deliveries.
  • Created effective procedures helping other departments for effective communication and timely project completion
  • Attained knowledge and hand on experience of electronic locks assembly for any future client interactions and satisfaction.

CUSTOMER SERVICE RETURNS LEAD

Kuehne + Nagel
09.2021 - 07.2022
  • Processed online orders using SAP, ensuring timely fulfillment
  • Conducted warehouse tours and trained new clients on system processes
  • Developed Standard Operating Procedures (SOPs) to improve return operations efficiency

CUSTOMER EXPERIENCE OPERATIONS COORDINATOR

Weston Foods
05.2020 - 04.2021
  • Coordinated with supply chain teams to ensure timely delivery
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Generated reports using SAP, Excel, and data entry systems
  • Facilitated urgent order amendments in collaboration with warehouses

Quality Associate

Magna Industries
04.2016 - 01.2017
  • Conducted quality control and process improvements for welded components at Magna Industries
  • Coordinated with process engineers, led a quality team of weld technicians, maintenance, contractors, suppliers, and management to achieve production, identify cost reduction opportunities.
  • Recorded quality data for cradles utilizing GO & NO-GO gauges, reported to higher management.
  • Enhanced safety, quality and manufacturing efficiency through processes and active participation in cross-functional teams.
  • Improved product quality by implementing rigorous inspection processes and providing feedback to production teams.

Sales Specialist

Lowe’s
  • Reviewed purchase orders and inventory tracking
  • Assessed the customer needs and qualifying the customer for the product, building rapport and making a sale.
  • Managed to maintain, prepare and routing of purchase orders
  • Reviewed purchase orders and shipment prior to release from the facility
  • Tracked and analyzed timely shipments and informing the delivery date to the customers
  • Educated customers about the new products and weekly deals/promotions
  • Complying with all the company and store policies and procedures
  • Worked on AS400, MS office.

Education

MSc - Advanced Mechanical Engineering

University of Leeds

Bachelor of Engineering - Mechanical

Visvesvaraya Technological University

Skills

  • Customer Service & Client Relations
  • B2B Sales
  • Team Leadership & Training
  • Process Optimization
  • CRM & Call Centre Software (ICE, EMS, SAP)
  • Technical Sales & Operations
  • Data Analysis & Reporting
  • Engineering & Quality Assurance
  • ArcGIS software
  • CRM tools
  • Quality control
  • Process improvement
  • Standard operating procedures
  • Customer relationship management
  • Team leadership
  • Client engagement
  • Data analysis
  • Inventory management
  • Effective communication
  • Product inspection
  • Internal auditing
  • Preventive action
  • Corrective action

Timeline

CALL CENTRE LEAD

Elections Ontario
01.2025 - 03.2025

MANAGEMENT TRAINEE

Enterprise Mobility Ltd
12.2023 - 12.2024

TECHNICAL SALES REPRESENTATIVE

Wesko Locks Ltd
01.2023 - 09.2023

CUSTOMER SERVICE RETURNS LEAD

Kuehne + Nagel
09.2021 - 07.2022

CUSTOMER EXPERIENCE OPERATIONS COORDINATOR

Weston Foods
05.2020 - 04.2021

Quality Associate

Magna Industries
04.2016 - 01.2017

Bachelor of Engineering - Mechanical

Visvesvaraya Technological University

Sales Specialist

Lowe’s

MSc - Advanced Mechanical Engineering

University of Leeds

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