Arshdeep Singh
Saskatoon
Summary
Proven Shift Manager with a track record of enhancing team performance and customer satisfaction at KFC and Pizza Hut. Excelled in staff training, problem-solving, and relationship building, significantly improving operational efficiency. Skilled in cash handling and fostering a positive work environment, adept at driving business growth through strategic customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC
07.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Tracked receipts, employee hours, and inventory movements.
- Promoted a positive work environment through open communication and constructive feedback.
- Scheduled staff to establish adequate coverage during peak business hours.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Shift Manager
Pizza Hut
03.2021 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
BBA - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Mississauga, ON02-2022
BBA - Supply Chain Management
Cégep De La Gaspésie Et Des Îles
Montreal, QC03-2021
Skills
- Cash handling
- Decision-making
- Customer service focus
- Staff Training Programs
- Handling customer complaints
- Relationship building
- Team development
- Schedule management
Languages
English
Certification
- Supply Chain Logistics Certification – Council of Supply Chain Management Professionals.
- First Aid Certification
- CPR/AED Certification
Timeline
Shift Manager
KFC
07.2022 - Current
Shift Manager
Pizza Hut
03.2021 - 06.2022
BBA - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
BBA - Supply Chain Management
Cégep De La Gaspésie Et Des Îles
Similar Profiles
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC
Erfan NaseriErfan Naseri
Team Member at KFCTeam Member at KFC
Rabia NoorRabia Noor
Shift Supervisor at KFCShift Supervisor at KFC
MAMTABEN AJITKUMAR KOCHARAMAMTABEN AJITKUMAR KOCHARA
Team member at KFCTeam member at KFC
Markus CameronMarkus Cameron
Outside Service Attendant at Holiday Park Golf CourseOutside Service Attendant at Holiday Park Golf Course