Arshdeep Singh
SURREY
Summary
Dynamic professional with a proven track record at GoodLife Fitness, enhancing customer satisfaction and loyalty through exceptional service and problem resolution. Skilled in client relations and computer proficiency, I exceeded training session targets at Planet Fitness, demonstrating active listening and a commitment to client success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GoodLife Fitness
05.2023 - 12.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Fitness Trainer
Planet Fitness
01.2023 - 04.2023
- Provided fitness assessments and program planning.
- Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
- Consistently met or exceeded personal training session targets while maintaining high client satisfaction ratings.
- Conducted fitness assessments to evaluate clients'' physical abilities and set achievable goals.
Overnight Fitness Motivator
GoodLife Fitness
09.2022 - 01.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
Coquitlam College
Coquitlam, BC07.2022
Skills
- Customer service
- Active listening
- Client relations
- Problem resolution
- Computer proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
GoodLife Fitness
05.2023 - 12.2023
Fitness Trainer
Planet Fitness
01.2023 - 04.2023
Overnight Fitness Motivator
GoodLife Fitness
09.2022 - 01.2023
Associate of Arts -
Coquitlam College
Similar Profiles
Laura McGrathLaura McGrath
Motivator at GoodLife FitnessMotivator at GoodLife Fitness
HADI SYEDHADI SYED
Fitness Advisor at GoodLife FitnessFitness Advisor at GoodLife Fitness
Michael MattinaMichael Mattina
Personal Trainer at GoodLife FitnessPersonal Trainer at GoodLife Fitness